En-42
Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorized PIONEER dealer or service
centre.
n
General
Symptom
Possible cause
l
The clock is not
set to the correct
time.
l
Did a power failure occur?
Reset the clock. (Refer to page
18)
l
When a button is
pressed, the unit
does not
respond.
l
Set the unit to the power stand-
by mode and then turn it back
on.
l
If the unit still malfunctions,
reset it. (Refer to page 43)
l
No sound is
heard.
l
Is the volume level set to
“Min”?
l
Are the headphones
connected?
l
Are the speaker wires
disconnected?
n
DVD/CD Player
Symptom
Possible cause
l
Playback does
not start.
l
Playback stops
in the middle or
is not performed
properly.
l
Is the disc loaded upside
down?
l
Does the disc satisfy the
standards?
l
Is the disc distorted or
scratched?
l
Playback
sounds are
skipped, or
stopped in the
middle of a track.
l
Is the unit located near
excessive vibrations?
l
Is the disc very dirty?
l
Has condensation formed
inside the unit?
n
Remote control
Symptom
Possible cause
l
The remote
control does not
operate.
l
Is the AC power lead of the unit
plugged in?
l
Are the batteries polarity
correct?
l
Are the batteries dead?
l
Is the distance or angle
incorrect?
l
Does the remote control
sensor receive strong light?
n
Tuner
Symptom
Possible cause
l
The radio makes
unusual noises
continuously.
l
Is the unit placed near the TV
or computer?
l
Is the FM aerial or AM loop
aerial placed properly? Move
the aerial away from the AC
power lead if it is located
nearby.
n
USB
Symptom
Possible cause
l
Device cannot
be detected.
l
Is there any MP3/WMA file
available?
l
Is the device properly
connected?
l
Is it an MTP device?
l
Does the device contain AAC
file only?
l
Playback does
not start.
l
Is it a copyright protected
WMA file?
l
Is it a false MP3 file?
l
Wrong time
display.
l
Wrong file name
display.
l
Is Variable Bitrate file being
played back?
l
Is the File Name written in
Chinese or Japanese
characters?
n
iPod and iPhone
Symptom
Possible cause
l
No sound is
produced.
No image
appears on the
TV/monitor.
l
The iPod or iPhone is not
playing.
l
The iPod or iPhone is not
properly connected to the unit.
l
Is the AC power lead of the unit
plugged in?
l
The video cable is not properly
connected.
l
The TV/monitor’s input
selection is not properly set.
l
The iPod TV out feature has
not been set to output video.
l
Audio from the iPod/iPhone
cannot be heard via the
headphones connected to the
unit.
l
iPod or iPhone
will not charge.
l
The iPod or iPhone is not
making full contact with the
connector.
l
Using iPod (3
rd
generation).
l
The iPod or iPhone is not
supported. Refer to page 19
for compatible models.
l
The iPod or iPhone unit cannot
be charged whilst the main unit
is in USB mode.
l
“This accessory
is not made to
work with
iPhone” or “This
accessory is not
supported by
iPhone” appears
on iPhone
screen.
l
The iPhone battery is low.
Please charge the iPhone.
l
iPhone is not properly docked.
n
S-VIDEO/COMPONENT VIDEO
Symptom
Possible cause
l
No picture.
l
The VIDEO OUT setting of the
setup menu may be wrong.
Use the provided video cable
and check the VIDEO OUT
setting of the setup menu.