Additional information
11
33
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Chapter 11:
Additional information
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this
component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components
and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your
nearest Pioneer authorized service center or your dealer to carry out repair work.
• If the unit does not operate normally due to external effects such as static electricity disconnect the power plug from the
outlet and insert again to return to normal operating conditions.
General problem
Problem
Check
Remedy
Settings you have made have
been cleared.
Was the power cord unplugged?
When power cord is unplugged, the settings you have made is
cleared. Please set the clock again. If you do not want to clear the
settings, do not unplug the power cord.
Difference in volume
between DVDs, CDs, MP3,
WMA, iPod/iPhone/iPad,
Tuner,
AUDIO IN
and
LINE
.
This is not a problem with this unit.
The volume may sound differently depending on the input source
and recording format.
This unit cannot be operated
with the remote control.
Are you operating from far away?
Operate within 7 m (23 ft.), 30º of the remote sensor on the front
panel (page 6).
Is the remote control sensor exposed
to direct sunlight or strong artificial
light from a fluorescent bulb, etc.?
The remote control signals may not be received properly if the
remote control sensor is exposed to direct sunlight or strong
artificial light from a fluorescent bulb, etc.
Are the batteries dead?
Replace the batteries (page 6).
Disc cannot be played or disc
is ejected automatically.
Is the disc scratched?
Scratched discs may not play.
Is the disc dirty?
Wipe the dirt off the disc (page 40).
Is this unit placed in a humid
location?
There could be condensation inside. Wait a while for the
condensation to evaporate. Do not place this unit near an air-
conditioner, etc. (page 39).
DVD VR cannot be played.
Is the disc supported CPRM?
This unit does not support CPRM. You can play only DVD VR of a
non CPRM.
Picture is stretched, or
aspect ratio cannot be
switched.
Is the aspect ratio properly set on the
connected TV?
Refer to the TV’s operating instructions and set the TV’s aspect ratio
properly.
Is
TV Screen
properly set?
Set
TV Screen
properly (page 31). This setting is available for a disc
or USB storage device content. For movies and images stored in
iPod/iPhone/iPad, operate your iPod/iPhone/iPad.
During playback, picture is
disturbed or dark.
This is not a problem with this unit.
This unit supports Rovi copy protection. With some TVs, the picture
may not display properly when playing discs including copy
prevention signals. This is not a malfunction.
Are this unit and TV connected via a
video deck?
When this unit and TV are connected via a video deck, this unit’s
analog copy protect function may cause the picture being played
on the video deck not to display properly. Connect this unit and TV
directly.
Sound and video are
intermittent during disc
playback.
Sound volume may be too high.
Sound and video may be unsteady if sound volume is set too high;
in this case, lower the sound volume.
X-HM21V_CXE_En.book 33 ページ ２０１３年４月２２日 月曜日 午前１１時３２分
