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Appendix
14
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Appendix
Troubleshooting
If the following error codes appear on the screen, check the corresponding items in the table.
Problem
Possible Solution
• No power.
• The system cannot be switched on.
• Is the power cord disconnected? (See page 19.)
• Has
POWER
been turned on? (See page 22.)
• Check if you pressed buttons
0
to
9
on the remote control unit. (See page 22.)
• If the indicator on the system lights up red, press
0
to
9
.
• The system cannot be operated.
• External influences such as lightning, static electricity, etc., may cause improper operation.
• In this case, operate the system after first turning off the power of the Plasma Television, or unplugging the
power cord and re-plugging it in after 1 or 2 minutes.
• Remote control unit does not operate.
• Is the TV indicator on the remote control unit lighted? Press
SELECT
on the remote control unit to select the TV
mode.
• Are batteries inserted with polarity (
+,
–
) aligned? (See page 21.)
• Are batteries worn out? Replace with new batteries. (See page 21.)
• Operate the remote control unit while pointing it toward the remote control sensor on the Plasma Television.
(See page 21.)
• Are you using it under strong or fluorescent lighting?
• Is a fluorescent light illuminated to remote control sensor?
• No image and audio is presented.
• Check if the input source for video or PC has been unintentionally selected although you want to watch a TV
channel. (See page 23.)
• Check if you have selected a channel blocked with Child Lock. (See page 30.)
• Enter a password to temporarily cancel Child Lock. (See page 56.)
• Check the cable connection with the antenna. (See page 20.)
• Check the cable connection with the other equipment. (See pages 58 to 64.)
• No picture.
• Is connection to other components correct? (See pages 58 to 64.)
• Is a non-compatible PC signal being input? (See page 63.)
• Is the Input Select setting correct? (See page 53.)
• Audio is output but no image is
presented.
• Check if you have selected
“
Picture Off
”
for Energy Save. With this option selected, the screen is deactivated:
only sound is output. To restore the screen display, press any button other than
i
+/
i
–
or
e
.
(See page 37.)
• Images are presented but no audio is
output.
• Check if you have selected the minimum volume. (See page 24.)
• Check if you have muted sound. (See page 24.)
• Check if phones are still in connection with the PHONES output terminal. (See pages 13 to 15.)
• When using PC as the input source, check that the audio terminal is also in connection.
(See page 63.)
• Sound is reversed between the right
and left.
• Sound is output from only a single speaker.
• Check if the speaker cable connections have been reversed between the right and left or if the speaker cable
from either speaker has been disconnected (for PDP-607XD/PDP-507XD). (See pages 13 and 14.)
• Has the balance been correctly adjusted? (See page 36.)
• Picture is cut off.
• Is the image position correct? (See page 52.)
• Has the correct screen size been selected? (See pages 54 and 55.)
• Strange colour, light colour, dark or
colour misalignment.
• Adjust the picture tone. (See pages 32 to 35.)
• Is the room too bright? The picture may look dark in a room that is too bright.
• Check the colour system setting. (See pages 30 and 53.)
• Power is suddenly turned off.
• The system’s internal temperature has increased. Remove any objects blocking vent or clean. (See page 17.)
• Check the power control setting. (See page 37.)
• Check the sleep timer setting. (See page 56.)
• After-image lag.
• After displaying a still image or a very bright image for a certain period of time, if the screen is then switched
to a darker scene, the previous image may appear as an after-image.
• This can be rectified by playing a rather bright moving image for several minutes. However, displaying a still
image for excessively long periods of time may cause permanent display deterioration.
• Brightness and colour tone on both
sides differ from those in the centre in
4:3 mode.
• If images in 4:3 mode or letterbox images are displayed for long periods or for shorter periods over several
days, an after-image may remain due to burning. This is a characteristic of Plasma Displays.
• It is recommended that you enjoy watching images in wide screen as much as possible. (See page 54.)
• When watching images in 4:3 mode, it is recommended that you select “Auto” in the Side Mask setting that
adjusts the brightness of the grey side masks according to the brightness of images. (See page 55.)
• Panel sounds/noises.
• Panel generated sounds,examples: Fan motor noise, Electrical Circuit Humming/Glass Panel buzzing are
normal operation of a phosphor-based matrix display.
• When you change the Energy Save mode, you may notice a change in the panel sound. This is normal.
• POWER ON indicator or STANDBY
indicator is quickly flashing.
• Internal protective circuits may have been activated. First turn the main power off by pressing
POWER
on the
Plasma Television, and then turn the power on again in after one minute or more. If the problem is not solved
with this, contact a Pioneer Service Center. These are listed on your warranty card for each country.
Alternatively, check the Pioneer Web site (see cover) for contact details.
Code
Message
Check
SD04 and
SD11
Powering off. Internal temperature too high.
Check temperature around PDP.
Check if the ambient temperature of the Plasma Television is high.
SD05
(PDP-607XD/PDP-507XD)
Internal protection circuit turns power off.
Is there a short in speaker cable?
(PDP-427XD)
Internal protection circuit turns power off.
Check the speaker cable connections between the Plasma Television and the speakers.
Contact a Pioneer Service Center. These are listed on your warranty card for each
country. Alternatively, check the Pioneer Web site (see cover) for contact details.
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