Troubleshooting
Why can't I receive a signal?
1. Check to make sure you have correctly connected the antenna to your HDTV or third-
party HD receiver. See “Connect the Antenna to TV or Set-top Box” in this manual.
2. Re-scan for channels. In the TV's setup menu, set the mode to 'Antenna' or 'Air'.
Refer to the TV manual for detailed instructions. While in the TV's setup menu, set
TV to scan for channels. This can sometimes be listed as 'auto-program', 'channel
search', or 'channel scan'. Refer to your TV manual for detailed instructions.
3. Reposition the antenna in a different location, such as higher on a wall. Also try
facing the antenna directly towards the broadcast tower. Signal strength will vary
based on the surrounding conditions. Distance from the tower, and surrounding hills,
buildings and even tall trees can impact reception. Always re-scan for channels after
moving the antenna.
Why can't I get a specific channel that is known to be available in my area? One
channel is missing.
1. There may be obstructions between the antenna and the broadcast tower of your
desired channel. Please try to reposition the antenna and re-run the channel scan.
2. Try to mount the antenna horizontal/ vertical, with/without twisting
Metal
(
t
urning
90
)
and re-scan for channels.
°
Why can't I get any channels from the antenna?
1. Your TV may not be functioning in the desired mode, or may not be scanning for
channels properly. Please refer to the manual of your TV for detailed instructions.
2. There may be obstructions between your antenna and the signals. Please try to
reposition the antenna and rescan for the channels.
3. Your TV may not have a built- in digital tuner, or your STB may not support HD
tuning. Please use a TV or STB that supports HD digital tuning.
Why is my reception so poor?
The signals at the position of your antenna may be very weak due to obstructions in
your surroundings. Please try to reposition the antenna and rescan for the channels.
It may help to place the antenna in a higher position.
The picture or sound freezes while I am watching a channel, or there are boxes in the
picture.
This is often caused by a weak or intermittent signal. Try moving the antenna to a
different location or aiming it in the direction of the tower the channel is being
broadcast from.
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