Pico for Mac Getting Started Guide
11
Problem solving
Refer to this list of common problems if you have trouble completing any of the
procedures in this guide. You can also consult the Troubleshooting FAQ in the Pico
Mac User Guide for additional information or use any of the support options listed
at the end of this guide.
Solving common problems
Can I use the Pico to burn discs from other applications, such as Roxio Toast and
Apple iTunes.
As long as the correct disc drive in the Pico (identified as the _NEC DVD_RW ND-
3550A in current versions) is selected as the target, you should be able to use other
disc recording applications. However, to gain use of the robotics functions, you will
need to use Discribe to operate the duplicator.
The duplicator repeatedly rejects the blank discs that I’m trying to use in copy
operations.
Make sure that you’re using recordable CD discs with a CD master and record-
able DVD discs with a DVD master. Also, the quality of the media and the selected
recording speed can affect the rejection rate. Try using higher quality media (such
as Disc Makers recordable discs) or setting the maximum recording speed lower
during copy operations.
The duplicator will not complete operations as directed and sometimes the move-
ments of the robotic arm are erratic.
The optical sensors contained in the duplicator can be affected by very strong
light—either direct sunlight or strong artificial light. Try moving the unit to a loca-
tion that is not as bright to see if this resolves the problem.
When I try to run Discribe, the Disc Makers Autoloader does not appear in the
window for setting up write operations.
Discribe must be able to identify the Autoloader when the program starts. Check to
make sure that all cables are properly connected and the autoloader is powered on.
Then, restart your Mac. If this doesn’t work, try reinstalling the software.
