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APPENDIX D
RETURNING UNIT FOR REPAIR
In the event that the Model 1100 does not function properly and you
cannot reprogram it, we suggest that you do the following:
1) Carefully write down your observations of the Model 1100’s
malfunctioning.
2) Call Phonetics’ Customer Service at (215)558-2700 if any
instructions are not clear or if you have any questions.
If the unit must be sent to us for servicing, do the following:
1) Unplug the AC power supply from the wall outlet, remove the
batteries, and disconnect all sensors from the alert inputs.
2) Carefully pack unit into its original container or a sturdy
shipping box. Be certain to use sufficient cushioning material to
avoid damage in transit.
3) To avoid processing delays, be sure to include the following:
a) Your name, address, and phone number
b) Model and Serial numbers
c) A letter explaining the Model 1100’s problem
4) Address package to:
SERVICE DEPARTMENT
PHONETICS, INC.
901 TRYENS ROAD
ASTON, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replacement.