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Scope

This chapter describes Phoenix International’s product support program.  It states our product warranty and provides
details about what to do if you have a problem with the product.

Warranty Statement

Phoenix International VMEbus products come with a “return-to-factory” warranty which covers defects in materials and
workmanship for a period of 

three

 years from the date of product shipment to the customer, provided the product is

unmodified and has been subject to normal and proper use. Warranty on non-Phoenix International manufactured
devices incorporated into Phoenix VMEbus products is restricted to that provided by their manufacturer only.

If You Have a Problem

If you are having a problem with a Phoenix International product, you should call our main number, (714) 283-4800, and
ask for Customer Service.  Please be prepared to supply as much detail as you can concerning the nature of the problem
and the conditions in which the problem appeared.

Obtaining an RMA

In order to return the product for repair, the following steps are necessary:

1.

Obtain a return materials authorization number (RMA#)
from Phoenix International Customer Service.

2.

Ship the product prepaid to the designated repair point.

3.

Provide with the product a written description of the
claimed defect.

Shipping the Product

Any product returned to Phoenix International should be in its original shipping carton if possible.  Otherwise the product
should be carefully packaged in a conductive packing material and placed in a cushioned corrugated carton suitable for
shipping.  Please mark the shipping label with the RMA number and return it to:

Phoenix International

812 W. Southern Avenue

Orange, CA., 92865

Attn: 

Customer Service Department

RMA #: 

___________

Product Support, Service and Warranty

5-3

Содержание VF2-350-SCW-RHD

Страница 1: ...VF2 350 SCW RHD MASS STORAGE SUBSYSTEM Technical Information Copyright Phoenix International 1999 All Rights Reserved 812 W Southern Avenue Orange CA 92865...

Страница 2: ...nt with the product that it describes However no responsibility is assumed for inaccuracies Nor does Phoenix International assume any liability arising out of the application or use of any product or...

Страница 3: ...on 3 3 VMEbus Slot Requirements 3 3 VMEbus Backplane Requirements 3 3 Power Supply Requirements 3 3 Installing the VF2 350 SCW RHD 3 3 Drive Software Configuration 3 4 Hard Drive Software Configuratio...

Страница 4: ...aining an RMA 5 3 Shipping the Product 5 3 Providing a Product Defect Report 5 4 Warranty Repairs 5 4 Non warranty Repairs 5 4 Product Updates 5 4 Tables Table 2 2 SCSI Pin Definition 2 3 Table 2 3 P2...

Страница 5: ...Chapter 1 Manual Organization and Introduction...

Страница 6: ...This page intentionally left blank...

Страница 7: ...you have trouble and how we will support you VF2 350 SCW RHD Introduction The VF2 350 SCW RHD has been designed to provide a complete disk drive subsystem which is mechanically compati ble with the VM...

Страница 8: ...S C S I 2 1 3 0 4 7 6 6 UNIT ID I Figure 1 1 VX2 350 SCW RHD Front Panel VX2 350 SCW RHD User s Manual 1 4...

Страница 9: ...BRD C HOST TERMPWR Figure 1 2 VX2 350 SCW RHD Jumper Configuration Manual Organization and Introduction 1 5...

Страница 10: ...Chapter 2 Features and Specifications...

Страница 11: ...This page intentionally left blank...

Страница 12: ...able distance from the board interface This distance however is limited to eighteen feet The specifi cation provides all signals via a 68 pin header connector for use with standard 68 conductor cable...

Страница 13: ...y ordered See Chapter 4 for drive details Hardware Compatibility VMEbus Double Eurocard 6Ux8HP Electrical Power 5VDC 0 130A max in addition to drive current See Chapter 4 12VDC Depends on drive type S...

Страница 14: ...DB 4 A5 DB 5 A6 DB 6 A7 DB 7 A8 DPAR A9 LTERMPOWER A13 ATN A16 BSY A18 SACK A19 RST A20 MSG A21 SEL A22 C D A23 REQ A24 I O A25 GROUND A10 A11 A12 A14 A15 A17 A32 P2NONL A32 GROUND B2 B12 B22 B31 DB8...

Страница 15: ...Chapter 3 Configuration Installation and Operation...

Страница 16: ...This page intentionally left blank...

Страница 17: ...s Backplane Configuration The VMEbus P1 connector supplies all operating power to the VF2 350 SCW RHD and shunts the daisy chain signals on the P1 connector However no other VME signals are connected...

Страница 18: ...onnector on the front panel and sets the termination at the correct end of the SCSI bus If the module is in the middle of a SCSI bus route the SensiTermTM circuitry automatically disables all on board...

Страница 19: ...Chapter 5 Product Support Service and Warranty...

Страница 20: ...This page intentionally left blank...

Страница 21: ...0 and ask for Customer Service Please be prepared to supply as much detail as you can concerning the nature of the problem and the conditions in which the problem appeared Obtaining an RMA In order to...

Страница 22: ...eight prepaid to the Customer Non warranty Repairs If a product is found not to be under warranty we will notify you of the non warranty situation and provide you with a fixed cost and a schedule for...

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