11.0SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS
If for any reasons the phone needs to be disassembled (on level 2 only) to fix a defect detected during the test
procedure, a complete functional test and a RF test must be done.
11.1 The phone does not switch on.
- Check the tactile feeling of the “ON/OFF” button.
- Remove the battery. Check that both the contacts of the phone and those of the battery are not damaged.
- Clean the contacts.
- Plug the battery again, making sure that it is securely fitted. Charge the mobile until the icon has stopped
flashing.
Then unplug from the charger and attempt to switch the mobile on.
If it still does not switch on, send the mobile for repair.
11.2 Charge does not start or no detection of the charger.
- Check the charger contacts for dust or missing pins.
- Check the mobile connector.
- Remove the battery. Check that both the contacts of the phone and those of the battery are not damaged.
- Check the charger individually with a reference mobile. If the charger works properly try to charge the
customer mobile with a reference battery.
If neither of the battery and the charger can be incriminated, send the mobile for repair.
11.3 The display shows “No SIM card. Please insert your SIM card.” or “SIM FAILURE”
- If the SIM card cannot be inserted, check for any foreign part and try to remove it.
- Check the SIM Card connector. All the contacts must be at the same level. Make sure that there is no dust
on the connector contacts and the SIM card contacts.