Service Modes, Error Codes, and Fault Finding
5.
5.
Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Test Points
5.2 Service Mode
5.3 Error Codes
5.4 Software Upgrading
5.1
Test Points
This chassis is NOT equipped with test points in the service
printing. These test points are NOT specifically mentioned in
the service manual.
5.2
Service Mode
5.2.1
Factory Mode or Service Alignment Mode (SAM)
How to Enter
To enter the Factory mode, use the following method:
•
Press on the remote control the code “
062596
” directly
followed by the “
DISPLAY/OUT
” key.
•
Press the “
MENU
” key and select “
2K8 CH V1 00
” to enter
the “Factory” mode as shown in the next two pictures.
Caution
: This function is available for development and
service personnel only, not for end customers.
After entering the Factory mode, the following screen is visible,
the values can be adjusted according to the requested (see
Chapter 8).
Figure 5-1 Factory mode menu (1)
Figure 5-2 Factory mode menu 2)
How to EXIT
Choose “EXIT”, then press the “MENU” button on the remote
control.
5.2.2
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer. The
CSM is a read only mode; therefore, modifications in this mode
are not possible.
How to Activate CSM
Key in the code ”
123654
” via the standard RC transmitter.
How to Navigate
By mean of the “CURSOR-DOWN/UP” knob on the RC-
transmitter on the screen.
I_17610_010.ep
s
2
8
0
3
0
8
I_17610_012.ep
s
2
8
0
3
0
8