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4 Service and support
4.1 Frequently asked questions
In this chapter you will find answers to the most
frequently asked questions about your universal
remote control.
Setup
I cannot enter setup mode.
Battery level too low or battery lifetime came
to an end.
• Replace the batteries. See chapter
2.1
.
The brand code for my device is missing in the
‘Shortlist of brands’ in the Quick Start Guide.
The ‘Shortlist of brands’ only mentions the most
common TV, DVD, CBL/SAT and VCR brands.
• You will find a complete brand list on page
44-55 of this user manual.
•
Use ‘9999’ as 4-digit code in case you cannot
find your brand in the complete brand list.
Note that using ‘9999’ may result in a long
setup (up to 15 minutes).
My TV switches OFF in step 4 but does not
switch ON again in step 5.
TVs of some brands (e.g. Panasonic) only switch
ON after a long press on one of the digit keys.
After a long key press in setup mode the remote
control will start trying to improve the key (see
chapter
2.3.2
) instead of switching ON the TV.
• In this case, switch ON the TV manually
or use the original remote control for this.
Continue with step
6
. After successfully
completing setup, the remote control will
switch ON the TV with a long key press on
one of the digit keys, just as your original
remote control.
After setup, not all keys work as expected.
• Try improving the key(s). See chapter
2.3.2
.
How do I set the remote control for combo
devices (TV / VCR, TV / DVD, DVD / VCR, etc)?
Some combo devices require you to set up two
different source selection keys to control both
parts of the combo device. For example, if you
have a TV / DVD combo, you might need to set
up the remote control for both TV and DVD to
operate your TV / DVD combo.
Operation
The remote control does not wake up
anymore.
Battery level too low or battery lifetime came
to an end.
• Replace the batteries. See chapter
2.1
.
The device I want to operate does not respond
at all / does not respond to all of the key
commands.
• Check if the keys you press are available on
the original remote control of the device.
• Try improving keys. See chapter
2.3.2
.
Wrong code selected during setup.
• Set up the remote control again for the
device. Always test if the device responds,
before leaving setup mode. See chapter
2.2
.
It may be that the keys that you are trying to use
have a different naming on the original remote
control.
• Try out all keys to find the one(s) you need.
Batteries
Will my settings be deleted when I replace the
batteries?
No. All user settings will be retained in the
remote control memory during battery
replacement.
Ser
vice
and
suppor
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