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Service Flow Chart

4. Service Flow Chart

4.1 Start

Process

Start

(Verification

Test)

Is it a

Hardware
problem ?

Upgrade to latest

Firmware

Is it a known

complaint ?

Is Firmware

solution

available ?

Yes

Is the

complaint

solved ?

Return set to Customer with

Report on action done

Yes

Is the

complaint

documented ?

Yes

Service W/S to contact the Trade /
Customer to work out an action plan.

Examples:
- explain them that the Firmware
solution is not ready
- Upgrade disc will be send to them the
moment a solution is ready
- etc.

Does the set

pass the

Dealer Test ?

Pass

Fail

Perform built-in Dealer Test

(Press & hold Play button on Front Panel

down + Power-up the set)

Send refurbished set from pool

stock to Trade / customer

- Attached Defect Description Report
and Proof of Purchase.
- Pack defective set
- Store defective set for pick-up

Содержание ShowView DVDR3300H

Страница 1: ... in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying or otherwise without the prior permission of Philips Version 1 0 DVDR3330H 02 05 19 51 DVDR5330H 02 05 19 The 2005 range DVD Recorder products are repaired centrally Defective sets must be identified labelled and stored for pick up This document gives full instructions for a functional check Techni...

Страница 2: ... distortion 1kHz 25 kHz deviation 0 5 1 2 6 Tuning Automatic Search Tuning Scanning time without RF signal 3min typical Stop level vision carrier 37dB μV Maximum tuning error of a recalled program 100 kHz Maximum tuning error drift during operation 100 kHz Tuning Principle Automatic B G I DK and L L detection Manual selection in STORE mode 1 3 Analog Inputs Outputs 1 3 1 SCART 1 Connected to TV Pi...

Страница 3: ...erformance All outputs loaded with 75Ω SNR measurements over full bandwidth without weighting 1 5 1 SCART RGB SNR 55dB on all output Bandwidth 4 8MHz 3dB 1 6 Audio Performance 1 6 1 Cinch Output Rear Output voltage 2 channel mode 1 8Vrms 2dB Channel unbalance 1kHz 1dB Crosstalk 1kHz 85dB Crosstalk 20Hz 20kHz 70dB Frequency response 20Hz 20kHz 0 5dB Signal to noise ratio unweighted 80dB Dynamic ran...

Страница 4: ...ia CD R RW MP3 CD VCD SVCD DVD Video DVD R RW DVD R RW x x x 2 Compression Format MPEG1 MPEG2 x x x Audio Playback 1 Disc Media CD CD R RW MP3 CD x x x 2 Compression Format Dolby Digital MP3 MPEG2 Multi channel PCM x x x 3 MP3 bit rates 80 320 kbps x x x Still Picture Playback 1 Disc Media Picture CD x x x 2 Picture Compression Format JPEG x x x ...

Страница 5: ...pen the DVD Tray manually Note This procedure needs to be performed on condition that a customer s Disc is jammed in the DVD Tray the DVD Tray cannot be open via the normal open close button on the set 1 Place the set on the table with the bottom faced upwards as shown below 2 Insert a screw driver into the slot and open the DVD Tray by sliding the screw driver in the direction shown Figure 2 1 1 ...

Страница 6: ...lly and the display shows DOWNLOAD PUT DISC 2 Insert the prepared Upgrade CDROM and close the tray 3 The set will display READING DOWNLOAD The whole process takes less than 10 minutes Note Do not press any buttons or interrupt the mains supply during the upgrading process otherwise the set may become defective 4 When the upgrade is completed the tray opens automatically and the set will display RE...

Страница 7: ...complaint documented Yes No Service W S to contact the Trade Customer to work out an action plan Examples explain them that the Firmware solution is not ready Upgrade disc will be send to them the moment a solution is ready etc Does the set pass the Dealer Test Pass Fail Perform built in Dealer Test Press hold Play button on Front Panel down Power up the set Send refurbished set from pool stock to...

Страница 8: ...Yes No A Verification Test B Recording Check C Playback Check D System Menu Send refurbished set from pool stock to Trade customer Return set to Customer with Report on action done Attached Defect Description Report and Proof of Purchase Pack defective set Store defective set for pick up No Yes Is Firmware the last released version Upgrade to latest Firmware Are the checks result ok Yes No 4 2 Ver...

Страница 9: ...Tuner source The active Tuner channel will be recorded into the TSB time shift buffer a temporary HDD storage area 2 By pressing the i button the Time shift bar appears on the screen check the following features search forward backward instant replay pause etc on the live TV function 1 Make a short recording 1 minute by selecting a portion in the TSB to be recorded 2 Playback the recorded title fr...

Страница 10: ...int Track 8 600u black dot max after 1 min From the DVD Menu play a DVD video disc title and check the following Pause Search Jump functions Next Previous chapter Edit chapter for DVD RW Play mode T C tools Yes No Does the set work Play a title from the HDD browser and check the following features edit scene play mode T C tools Does the set work Continue Continue Yes No Send refurbished set from p...

Страница 11: ...utput Analog Output Night Mode Setup Menu Language and check the following features Audio Subtitle Menu Country Setup Menu Recording and check the following features Record Mode Filter Mode Auto Chapter SAT Record Dual Language Setup Menu Setup and check the following features Auto Install Manual Search Sort TV Channels Time Date Send refurbished set from pool stock to Trade customer Attached Defe...

Страница 12: ...d Troubleshooting For more troubleshooting tips see the user manual Problem Tip Remote control Aim remote control at recorder not TV or remove any obstacles in the way Batteries are weak replace the batteries Disc does not play The child lock is on Refer to user manual to unlock it Wrong region code The DVD must be coded for ALL regions or Region 2 Check if the disc is defective scratched or warpe...

Страница 13: ...in the power cable from your VCR to an AC power outlet Connection without VCR Before connecting Your TV should be connected to the cable box set top box satellite receiver or aerial unplug the antenna cable from the TV Connecting 1 Connect the antenna cable plugged out from the VCR or TV to the ANTENNA socket at the rear of the recorder 2 Connect the supplied RF coaxial cable into the TV socket at...

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