Service
31
Troubleshooting
Power cycling
If a problem occurs that cannot be corrected
with the instructions in this user manual, follow
the steps given here.
1
Turn the device off by pressing the
B
button
twice.
2
Wait at least ten seconds.
3
Turn the device on by pressing the
B
button
once.
4
If the problem persists, please contact our
technical service centre or your dealer.
Problems
Solutions
The projector cannot be turned on
•
Disconnect and connect the power cable and
try to turn it on again.
The projector cannot be turned off
•
Push the
B
button longer than ten seconds.
If it does not work, disconnect the power
cable.
No sound
•
Check that the speaker is activated (see
Sound settings
, page 26).
•
Adjust the volume using the
VOLUME
but-
tons (
N/O
).
No sound from the external connected device
•
Check the cables to the external device.
•
Check that the sound is activated on the
external device.
•
Only the original cables from the device man-
ufacturer may function.
No sound from external HDMI output device
•
Set the audio setting to Multichannel (Raw
data) & Stereo (PCM).
No sound when you connect your computer via
HDMI cable
•
Check that the sound is activated on the
computer.
Video display problem when the source is a 3D
signal from a Blu-ray player
•
Check that the 3D mode is activated on the
projector (see
3D settings
, page 26).
•
If the Blu-ray player is connected to the pro-
jector via HDMI, use any of the HDMI sockets.
Only the initial screen appears and not the image
from the external device
•
Check if the cables are connected to the right
sockets.
•
Check that the external device is turned on.
•
Check if the video output of the external
device is turned on.
•
Check that the HDMI source selected on the
user interface corresponds to HDMI connec-
tor where the external device is connected.
Only the initial screen appears and not the image
from the connected computer
•
Check that the VGA-output of the computer
is turned on.
•
Check if the resolution of the computer is set
to 1920*1080 (for VGA-connection) or 1080P
(for HDMI-connection).