Problem
Possible cause
Solution
The wall socket is
not live.
Connect another appliance to the wall socket to check
if the wall socket is live. If the socket is live but the
appliance still does not charge, contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre.
The adapter is not
inserted properly
into the wall
socket and/or the
small plug is not
inserted properly
into the appliance
socket.
Make sure the adapter is inserted properly into the
wall socket and/or the small plug is inserted properly
into the appliance socket.
The appliance is
broken.
Contact the Consumer Care Centre in your country,
your Philips dealer or a Philips service centre.
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The appliance has
to be reset.
To reset the appliance, switch off the appliance and
then switch it on again. If you still cannot adjust the
light intensity, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service
centre.
The ‘ready to flash’ light
does not go on when I
place the appliance on
the skin.
You have not put
the removable
window with
safety ring
properly on the
skin.
Place the appliance perpendicularly onto the skin in
such a way that all contact switches touch the skin.
Then check if the ‘ready to flash’ light is on and press
the flash button.
If this does not work, place the appliance on a part
of your body where it is easy to establish full skin
contact, for example on your lower arm.Then check
if the ‘ready to flash’ light works. If the ‘ready to flash’
light still does not go on when you place the appliance
on the skin, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service
centre.
The safety ring is
dirty.
Clean the safety ring carefully. If you are unable
to clean the safety ring properly, contact the
Consumer Care Centre in your country, your Philips
dealer or a Philips service centre to replace the
flash screen.
The ‘ready to flash’ light
does not go on when
I place the removable
window on my skin, but
the cooling fan works.
The overheat
protection has
been activated.
When the overheat protection has been activated,
the fan still works. Do not switch off the appliance
and let it cool down for approx. 15 minutes before
you continue to use it. If the ‘ready to flash’ light still
does not go on when you place the appliance on
the skin, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
EngliSh
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