• 14 •
Problem
Possible Causes
Solution
The machine does not switch on.
The machine is not connected to the electric
network.
Connect the machine to the electric network.
The pump is very noisy.
No water in the tank.
Fill the water tank and prime the circuit again
(section 4.5).
No cof ee is brewed after pressing
the brew button (16).
Filter holder is clogged.
Press the brew button (16) again. Turn the ma-
chine of and let it cool down (approx. 1 hour).
Then remove and wash the i lter holder thor-
oughly. If the problem persists, contact the au-
thorised service centre.
Cof ee is too cold.
The "cof ee ready" indicator light (17) was
of when the button was pressed (16).
Wait until the "cof ee ready" indicator light (17)
turns on.
The i lter holder is not inserted for preheat-
ing (chapter 5).
Preheat the i lter holder.
The cups are cold.
Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a cap-
puccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
The steam wand is dirty.
Clean the steam wand as described in Chapter
10.
There is no more steam in the boiler.
Prime the circuit (section 4.5) and repeat the
steps described in Chapter 8.
Cof ee is brewed too fast, crema
does not form.
There is too little cof ee in the i lter holder. Add cof ee (chapter 5).
The grind is too coarse.
Use a dif erent blend (chapter 6).
Cof ee is old or not suitable.
Use a dif erent blend (chapter 6).
Cof ee does not come out or drips
only.
No water.
Fill the water tank and prime the circuit again
(section 4.5).
The grind is too i ne.
Use a dif erent blend (chapter 6).
Cof ee tamped in the i lter holder.
Shake the ground cof ee.
There is too much cof ee in the i lter holder. Reduce the quantity of cof ee in the i lter holder.
Knob (3) is open.
Close the knob (3).
The machine has limescale build-up.
Descale the machine (chapter 11).
The i lter in the i lter holder is clogged.
Clean the i lter (chapter 10).
Cof ee l ows out of the edges.
The i lter holder is not correctly inserted in
the brew unit.
Insert the i lter holder correctly (chapter 5).
The upper rim of the i lter holder is dirty.
Clean the rim of the i lter holder.
There is too much cof ee in the i lter holder.
Reduce the quantity of cof ee using the measur-
ing scoop.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
12 TROUBLESHOOTING
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