This device has no other serviceable parts. Call call
toll-free 1-844-531-6861 (Monday - Saturday 9:00
AM - 9:00 PM EST, Sunday 9:00 AM – 6:00 PM EST,
excluding Major Holidays) for assistance.
Assistance
For assistance, visit our website www.philips.com/
support or call toll-free 1-844-531-6861
(Monday - Saturday 9:00 AM - 9:00 PM EST, Sunday
9:00 AM – 6:00 PM EST, excluding Major Holidays).
Online information is available 24 hours a day, 7 days
a week.
Troubleshooting
This chapter summarizes the most common problems
you could encounter with the PulseRelief. If you are
unable to solve the problem with the information
below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Philips
Consumer Care Centre in your country.
Problem
Possible
cause
Solution
The battery
indicator on
the device
was orange
and then
the device
turned off.
The battery
is empty.
Charge the device (see chapter
‘Preparing for use’).
The battery
indicator on
the device is
solid orange.
The battery
is low.
This means that the battery has 30% of
its capacity left. Recharge the device as
soon as possible (see chapter ‘Preparing
for use’).
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