Problem
Possible cause
Solution
The BlueTouch
Pain Relief Patch
switches to a lower
intensity.
The
temperature
of the device is
too high.
Remove the BlueTouch Pain
Relief Patch from your body,
switch it off and let it cool
down. Make sure that you
do not wear too many or
too thick clothes over the
BlueTouch Pain Relief Patch
during treatment.
The charging light
turns solid red
for 8 seconds and
the BlueTouch
Pain Relief Patch
switches off.
The
rechargeable
battery is
empty.
Charge the BlueTouch Pain
Relief Patch (see chapter
‘Charging the device’).
The charging light is
solid orange.
The battery
is low and
does not
contain enough
energy for one
treatment.
Charge the BlueTouch Pain
Relief Patch (see chapter
‘Charging’ the device).
The adapter
becomes warm
during charging.
This is normal.
No action required.
A piece of medical
equipment
malfunctions
when the device
is switched on or
during operation.
The device is
too close to
the medical
equipment.
Do not use the device near
medical equipment.
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