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For assistance, call the Support Center at 1-888-632-3261 .
Frequently Asked Questions
Will the Philips Medication Dispenser work during a power outage?
Yes. The dispenser has a rechargeable battery that will provide up to 18 hours of
backup power during a power outage . If the power has been out for 10 hours
and there is an emergency situation (such as a hurricane or snowstorm) where
the power may not be restored for hours or days, please call the Support Center
for assistance . NOTE: If you have a phone system that does not operate during a
power outage, the dispenser’s automatic monitoring service will be disabled .
Will the dispenser work if the patient doesn’t have a landline phone?
Yes. The dispenser will work without a telephone line connection, but this will
disable the monitoring service and outbound caregiver alert calls .
Can two people in the same home use the dispenser?
No . Because medications are so important, each person in the home should have
his or her own Philips Medication Dispenser to avoid errors with medications .
What if medications change?
Please refer to page 19 for instructions on changing medications . Caregivers may
also call the Support Center for assistance at 1-888-632-3261 .
Where do I find the serial number of the dispenser?
The serial number is printed on the label adhered to the side of the dispenser,
inside the door. You can also view the serial number by pressing the “Help” key and
selecting “S/N .”
Can the Support Center turn on the dispenser?
No . The dispenser can only be turned on using the power switch located on the
back of the dispenser .
Can the Support Center unlock and open the door of the dispenser?
No. You must use the supplied key to unlock and open the door of the dispenser.
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