Problem
Possible cause
Solution
The treated areas
become red after the
treatment.
Slight redness
is harmless and
normal and
disappears quickly.
No action required.
The skin reaction after
the treatment lasts
longer than usual.
You have used
a light intensity
which is too high
for you.
Select a lower light intensity the next time. See chapter
‘Preparing for use’, section ‘Setting the light intensity.
If the skin reaction lasts longer than 3 days, contact
your doctor.
The hair-removal results
are not satisfactory.
You have used
a light intensity
which is too low
for you.
Select a higher light intensity the next time.
You did not make
enough overlaps
when you used
the appliance.
For proper hair-removal results, you have to make
overlaps when you use the appliance. See chapter
‘Using the appliance’, section ‘Subsequent use’, step 9.
You do not use
the appliance
as often as
recommended.
To remove all hairs successfully and to prevent the hair
root from becoming active again, the treatments have
to be repeated once every two weeks for the first two
months. To ensure that your skin stays smooth, we advise
you to repeat the treatment every four to six weeks.
The time between treatments may vary based on your
individual hair regrowth and also across different body
areas. If too many hairs grow back between treatments,
simply shorten the treatment interval again, but do not
treat any area more often than once every two weeks.
When you use the appliance more frequently than
recommended, you do not increase the effectiveness but
you do increase the risk of skin reactions.
The appliance is
not suitable for
your hair or skin
colour.
Do not use the appliance if your body hair is light
blond, red, grey or white. Do not use the appliance
either if you have very dark skin.
Hair starts to grow again
in some spots on the
treated areas.
You did not make
enough overlaps
when you used
the appliance.
For proper hair-removal results, you have to make
overlaps when you use the appliance. See chapter
‘Using the appliance’, section ‘Subsequent use’, step 9.
Hair starts to grow
again as part of
the natural cycle of
hair growth.
This is normal. It is part of the natural cycle of hair
growth that hair starts growing again. The hairs that
come back, however, tend to be softer and thinner.
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