Problem
Possible cause
Solution
The hair-removal
results are not
satisfactory.
You have used a
light intensity that
is too low for you.
Perform a skin test to determine if you can use a higher light
intensity (see chapter ‘Using the appliance’, section ‘First use
and skin test’.
You did not make
enough overlaps
when you used
the appliance.
For proper hair-removal results, you have to make overlaps
when you use the appliance. See chapter ‘Using the appliance’,
section ‘Subsequent use’, step 4.
You do not use
the appliance
as often as
recommended.
To remove all hairs successfully and to prevent the hair
root from becoming active again, the treatments have to be
repeated once every two weeks for the first two months.
To ensure that your skin stays smooth, we advise you to repeat
the treatment every four to six weeks. The time between
treatments may vary based on your individual hair regrowth
and also across different body areas. If too many hairs grow
back between treatments, simply shorten the treatment
interval again, but do not treat any area more often than once
every two weeks. When you use the appliance more frequently
than recommended, you do not increase the effectiveness but
you do increase the risk of skin reactions.
You respond
more slowly to IPL
treatment than the
average user.
Continue using the appliance for at least 6 months, as hair
regrowth can still decrease over the course of this period.
Also take into account the other solutions to this problem.
The appliance is
not suitable for
your hair or skin
colour.
Do not use the appliance if your body hair is light blond, red,
grey or white. Do not use the appliance either if you have
dark skin. Consult the body hair and skin colour table in the
Quick Start Guide.
Hair starts to
grow again in
some spots on the
treated areas.
You did not make
enough overlaps
when you used
the appliance.
For proper hair-removal results, you have to make overlaps
when you use the appliance. See chapter ‘Using the appliance’,
section ‘Subsequent use’, step 4.
Hair starts to grow
again as part of
the natural cycle of
hair growth.
This is normal. It is part of the natural cycle of hair growth
that hair starts growing again. The hairs that come back,
however, tend to be softer and thinner.
The appliance
does not work.
The appliance is
defective.
Contact the Consumer Care Centre in your country, your
Philips dealer or a Philips service centre.
ENGLISH
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