troubleshooting
This chapter summarises the most common problems you could encounter with the appliances. If
you are unable to solve the problem with the information below, consult our website wwww.philips.
com/intimatemassager.
Problem
Possible cause
Solution
The massager does
not work.
The rechargeable battery is
empty.
Charge the rechargeable battery (see
chapter ‘Charging’).
The charger is still charging.
It takes 24 hours to charge the massager
fully. When fully charged, the massager has
an operating time of up to 1 hour. For a
single session, charge the massager for at
least 10 hours (see chapter ‘Charging’).
The travel lock is activated. Deactivate the travel lock (see chapter
‘Using the appliance’).
The massager suddenly
switches off.
The rechargeable battery is
empty.
Charge the massager (see chapter
‘Charging’).
You have pressed the mode
selection button or the
decrease button for some
time and thus switched off
the massager.
Press any button to switch on the
massager again.
The charger of the
massager does not
work.
The charger is not plugged
in.
Insert the small plug into the charger and
put the adapter in the wall socket.
The pre-warming function
is activated.
Press the pre-warming button to switch
off the pre-warming function.
You have not placed the
massager on the charger
properly.
Place the massager properly on the
charger (see chapter ‘Charging’).
The massager and its
charger become warm
during charging.
This is normal.
No further action required.
The charger of
the candlelight set
does not work.
The charger is not plugged
in.
Insert the small plug into the charger and
put the adapter in the wall socket.
The candles of
the candlelight set do
not work.
The batteries of the candles
are empty.
Place the candles on the plugged-in
charger and charge them for 12 hours.
The candles of
the candlelight set go
on when I put
them on the charger.
You did not switch off the
candles when their
batteries were empty.
Remove the candles from the charger and
tilt them to switch them off. Then put the
candles back onto the charger.
EnglisH
12
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