Problem
Solution
The machine produces
less coffee than before.
Perhaps the sieve in the centre of the pod holder
is clogged. If it is, unclog the sieve by holding the
pod holder under a running tap. If necessary, use a
washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
The SENSEO
®
coffee
machine brews only a
small quantity of coffee or
no coffee at all when I use
it for the first time.
You have not flushed the machine properly before
first use. As a result, the boiler is not or only partly
filled. Flush the machine properly (see chapter
‘Preparing the machine for use’) before you brew
another cup of coffee.
I cannot close the lid
properly.
Check if a used coffee pod sticks to the water
distribution disc. If this is the case, remove the used
pod.
Check if you have not put two coffee pods in the
1-cup pod holder
q
.
The machine has been
stored in a room that was
not frost-free.
Contact the Philips Consumer Care Centre in your
country.
The SENSEO
®
coffee is
not strong enough.
Make sure that:
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination
with the 1-cup pod holder
q
and the 1-cup button
q
. Use 2 pods in combination with the 2-cup pod
holder
and the 2-cup button
;
the coffee pod or pods has/have been placed
properly in the centre of the pod holder, to prevent
water from escaping along de edge of the pod or
pods. When you use two coffee pods on top of
each other, make sure that the convex sides of both
pods point downwards and press the pods lightly
into the pod holder (see step 6 in chapter ‘Using the
machine’);
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
®
coffee
pods with a stronger blend are available.
The SENSEO
®
coffee is
too strong.
If you prefer a milder flavour, SENSEO
®
coffee pods
with a milder blend are available.
The coffee is not hot
enough.
Do not use cups that are too large, as they cause the
coffee to get cold more quickly. When you use cups,
make sure they have a capacity of 150ml. When you
use a mug, make sure it has a capacity of 280ml.
To keep the coffee hot longer, preheat the cups with
hot water.
The machine spatters
when I brew coffee.
Move the drip tray to a higher position so that the
edge of your cup is closer to the spout.
I want to brew coffee in a
tall vacuum mug but this
mug does not fit under
the spout.
If you remove the drip tray, the mug may fit under
the spout.
Water and steam have
leaked from the bottom
of the appliance in a fast
way.
Your SENSEO
®
machine has a technical malfunction
and has drained all water for safety reasons. The
machine is blocked and does not function anymore.
For assistance, please visit our website www.senseo.
com or take the machine to a Philips service centre.
5
4222.200.0483.1