Problem
Solution
You have used the SENSEO
®
coffee machine at an altitude
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature, which prevents the machine from
functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
The light in the
on/off button
continues to flash
rapidly.
Make sure that:
the water reservoir is placed properly;
there is enough water in the water reservoir (i.e. above the
q
MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the
machine does not function properly.
When I push one
of the buttons,
nothing happens.
Make sure you have inserted the plug properly into the wall
socket. Also make sure you have closed the lid and locked the
lid lever. If the lid is not closed or the lid lever is not pushed
until it locks with a click, the machine does not work.
Water leaks from
the machine.
You may have filled the water reservoir beyond the MAX
level. Never fill the water reservoir beyond this level.
Perhaps the sieve in the centre of the pod holder is clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve.A
Check if the coffee pod is placed properly in the centre of
the pod holder.
Check if the sealing ring is not stuck under the edge of the
water distribution disc (see drawing at the beginning of this
user manual).
It is perfectly normal for some drops of water to spill onto
the worktop. This may happen, for instance, when you place
or remove the water reservoir. Be careful when you remove
used coffee pods, for there may still be some water on the
pods.
Perhaps you removed the water reservoir when the coffee
machine was heating up. This may cause some water to leak
out of the machine (this water normally ends up in the water
reservoir).
If none of the above solutions solve the problem, contact the
Philips Consumer Care Centre in your country.
I cannot open
the lid.
A vacuum may have temporarily formed under the lid.
Switch off the machine and wait 24 hours before pulling up
the lever to open the lid. Do not use force when pulling up
the lever to open the lid.
When the lid opens, take out the pod holder and unclog
the hole by holding the pod holder under a running tap. If
necessary, use a washing-up brush or a pin to unclog the hole.
Make sure you do not move the SENSEO
®
machine.
Moving the machine, placing it outdoors or in a cool or cold
environment does not accelerate the unlocking of the lid.
Do NOT put the SENSEO
®
machine in the fridge or freezer,
as this does not accelerate the unlocking of the lid. You can
prevent the lid from getting locked by cleaning the pod
holder regularly. Never put ground coffee (filter-fine grind) in
the pod holder. Prevent pods from tearing by placing them
in the pod holder with the convex side pointing downwards.
Check if the coffee in the pod is evenly distributed when you
place the pod in the pod holder. Press the pods lightly into
the pod holder.
If problems continue to occur, contact the Philips Consumer
Care Centre in your country.
The machine
produces less
coffee than before.
Perhaps the sieve in the centre of the pod holder is clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
We advise you to use the special SENSEO
®
Descaler (HD7012, HD7011, HD7006).
Read the instructions on the package of the descaler.
Note: The special SENSEO
®
descaler can be bought in the shops that sell SENSEO
®
machines or on the internet at
www.support.philips.com
Descaling procedure
1
Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until
the powder is completely dissolved.
2
Fill the water reservoir with the descaler mixture. Then put the water
reservoir back into the coffee machine. (Fig. 29)
3
Press the on/off button
3
. (Fig. 10)
The machine is ready for use when the light in the on/off button lights up
continuously.
4
Place the 1-cup pod holder
q
with a used coffee pod in it in the coffee
machine. Close the lid and make sure it is properly locked.
Note: Always put a used coffee pod in the pod holder when you descale the machine. This
pod serves as a ‘filter’ to prevent the sieve in the pod holder from getting clogged with
scale residue.
5
Put a bowl with a capacity of at least 1500ml under the spout to collect the
descaling mixture. (Fig. 28)
Note: Make sure the bowl is placed stably on the drip tray or the foot of the machine to
prevent it from wobbling or toppling over during descaling. You can also use a square or
rectangular container.
6
Press the 2-cup button
and let the machine operate. Repeat this until the
water reservoir is empty. (Fig. 30)
Never interrupt the descaling process!
7
Repeat steps 1 to 6. Replace the used pod with another used pod to filter out
the scale residue.
Note: To descale properly, you have to use 2 litres of descaling mixture.
Note: Make sure you push down the lid lever until it snaps home with a click. You can only
start the descaling process when the lid is closed and the lid lever is properly locked.
8
Rinse the water reservoir with tap water. Fill the water reservoir up to the
MAX indication with tap water and repeat steps 3 to 6.
Note: Do not refill the water reservoir with used hot water or the used descaling mixture.
9
Fill the water reservoir with fresh tap water up to the MAX indication again
and repeat steps 3 to 6 once more.
Note: Always rinse the machine by letting it empty two full water reservoirs.
Note: You can also rinse the machine by letting it complete two flushing cycles as
described in ‘Flushing’ in chapter ‘Cleaning’.
10
Remove the used pad and clean the pod holder after descaling to prevent the
sieve in the centre from getting clogged.
Frost-free storage
If the machine has already been used and therefore has been flushed with water, you
may only use and store it in a frost-free place to prevent it from becoming damaged.
Replacement
All removable parts can be ordered from your Philips dealer or a Philips service
centre.
Environment
- Do not throw away the machine with the normal household waste at the end
of its life, but hand it in at an official collection point for recycling. By doing this,
you help to preserve the environment (Fig. 31).
Guarantee & service
If you need service or information or if you have a problem, please visit the Philips
website at
www.support.philips.com
or contact the Philips Consumer Care Centre
in your country (you find its phone number in the worldwide guarantee leaflet). If
there is no Consumer Care Centre in your country, go to your local Philips dealer.
The purchase of the Philips SENSEO
®
coffee machine does not exhaust any of the
rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it
confer upon the purchaser a licence under these patents.
Troubleshooting
This chapter summarises the most common problems you could encounter with
the machine. If you are unable to solve the problem with the information below, see
chapter ‘Guarantee & service’.
Problem
Solution
The light in the
on/off button
continues to flash
slowly.
You have not yet flushed the machine. See chapter ‘Preparing
the machine for use’.
4
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