Problem
Solution
The indicator light
continues to flash
slowly.
You have not yet flushed the coffee machine (see chapter
‘Preparing the machine for use’.
You have used the SENSEO
®
coffee machine at an altitude
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature. This prevents the machine from
functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
The SENSEO
®
coffee machine
does not produce
coffee when it is
switched on for
the first time.
You have not yet flushed the coffee machine. When you use
the machine for the first time, you have to flush it before
you can start brewing coffee (see chapter ‘Preparing the
machine for use’).
The indicator light
continues to flash
rapidly.
Make sure that:
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the
°
MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the
machine does not function properly.
Water leaks
from the coffee
machine.
Make sure that:
you have closed the lid properly (the lever must be properly
locked);
you have not filled the water reservoir beyond the
MAX
level;
the sieve in the centre of the pod holder is not clogged. If the
sieve is clogged, unclog it by rinsing the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve;
you have put the coffee pod properly in the centre of the
pod holder;
the sealing ring is not stuck under the edge of the water
distribution disc;
the water drops on the worktop are not the result of placing
or removing the water reservoir or removing used coffee
pods;
you do not remove the water reservoir when the coffee
machine is heating up. This may cause water that normally
ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Consumer Care Centre
in your country.
The lid cannot be
opened.
A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull the lever up as far as it goes and
wait 24 hours before you open the lid. You may need to use
quite some force.
Make sure that the sieve in the centre of the pod holder is
not clogged. If the sieve is clogged, unclog it by rinsing the
pod holder under a running tap. If necessary, use a washing-
up brush or a pin to unclog the sieve.
Make sure you do not move the SENSEO
®
machine.
Moving the machine, placing it outdoors or in a cool or cold
environment does not accelerate the unlocking of the lid.
Do NOT put the SENSEO
®
machine in the fridge or freezer,
as this does not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer
Care Centre in your country.
The coffee
machine produces
less coffee than
before.
Perhaps the sieve in the centre of the pod holder is clogged. If
the sieve is clogged, unclog it by rinsing the pod holder under
a running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
The SENSEO
®
coffee machine
brews only a small
quantity of coffee
or no coffee at all
when it is used for
the first time.
You have not flushed the machine properly before first use.
As a result, the boiler is not or not completely filled. Flush the
machine properly (see chapter ‘Preparing the machine for
use’) before you brew another cup of coffee.
Problem
Solution
The lid cannot be
closed properly.
Perhaps a used coffee pod is sticking to the water distribution
disc. If this is the case, remove the used pod.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have pressed
the right button. Use 1 pod in combination with the 1-cup
pod holder
°
and the 1-cup button
°
. Use 2 pods in
combination with the 2-cup pod holder
°°
and the 2-cup
button
°°
;
you have placed the coffee pod(s) properly in the centre
of the pod holder, to prevent water from escaping along
the edge of the pod(s). When you use two coffee pods on
top of each other, make sure that the convex sides of both
pods point downwards and press the pods lightly into the
pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
®
coffee pods
with a stronger blend are available.
The SENSEO
®
coffee is too
strong.
If you prefer a milder flavour, SENSEO
®
coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large, as they cause the coffee
to get cold more quickly. When you use cups, make sure they
have a capacity of 150ml. When you use a mug, make sure it
has a capacity of 280ml.
Water and steam
have leaked from
the bottom of the
appliance in a fast
way.
Your SENSEO
®
machine has a technical malfunction and has
drained all water for safety reasons. The machine is blocked
and does not function anymore. For assistance, please visit
our website www.senseo.com or take the machine to a
Philips service centre.
4222.200.0046.4
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