Guarantee and support
If you need information or support, please visit
www.philips.com/support
or read the separate worldwide guarantee leaflet.
Troubleshooting
This chapter summarises the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, contact the Consumer Care Centre in your country.
Problem
Possible solution
The appliance does
not work.
Plug in and switch on the appliance.
Make sure that the voltage indicated on the
appliance corresponds to the local mains voltage.
Fill the water tank with water.
In all other cases, contact the Philips Consumer
Care Centre.
Water leaks out of
the appliance.
Do not fill the water tank beyond the MAX level.
In all other cases, contact the Philips Consumer
Care Centre.
The appliance takes
a long time to brew
coffee.
Descale the appliance (see chapter ‘Descaling’).
The appliance
produces a lot of
noise and steam
during the brewing
process.
Make sure that the appliance is not blocked by
scale. If necessary, descale the appliance (see
chapter ‘Descaling’ ).
The filter overflows
when I remove the
jug from the
appliance while it
is brewing coffee.
If you remove the jug from the hotplate while
the appliance is brewing coffee, place the jug
back onto the hotplate as soon as possible to
prevent the filter from overflowing. Also note
that the coffee does not reach its full taste before
the end of the brewing cycle. Therefore we advise
you not to remove the jug and pour out the
coffee before the end of the brewing cycle.
The lid of the coffee
maker wobbles when
I remove the jug from
the hotplate.
Make sure you put the jug on the hotplate with
the spout facing into the appliance (i.e. not
pointing sideways).
Coffee grounds end
up in the jug.
Make sure that the water tank cover is in place
before you put the ground coffee in the filter.
Do not put too much ground coffee in the filter.
Make sure you put the jug on the hotplate with
the spout facing into the appliance (i.e. not
pointing sideways).
Unclog the opening in the bottom of the filter
holder.
Use the right size of paper filter (1x2 or no. 2).
Make sure the paper filter is not torn.
The coffee is too
weak
Use the right proportion of coffee to water.
Make sure the paper filter does not collapse.
Use the right size of paper filter (1x2 or no. 2).
Make sure there is no water in the jug before you
start to brew coffee.
The coffee does not
taste good.
Do not leave the jug with coffee on the hotplate
too long, especially not if it only contains a small
amount of coffee.
The coffee is not hot
enough.
Make sure you put the jug on the hotplate with
the spout facing into the appliance (i.e. not
pointing sideways).
The amount of coffee
is smaller than I
expected.
Some of the water is absorbed by the ground
coffee. Put more water in the water tank.
12
After use, press the on/off switch to switch off the appliance.
Note: The appliance does not switch off automatically.
Note: If you want to brew another jug of coffee right away, let the appliance
cool down for 3 minutes first.
13
Remove the filter holder and throw away the paper filter and its
contents. If you have used the permanent filter, empty and rinse it.
Tip: After the brewing cycle is completed, you can pour the hot coffee into a
thermos jug to keep it hot and fresh.
Cleaning
Never immerse the appliance in water or any other liquid, nor rinse it
under the tap.
1
Unplug the appliance and let it cool down.
2
Clean the outside of the appliance with a moist cloth.
3
Remove the filter holder.
4
Remove the water tank cover (Fig. 15).
5
Remove the lid from the jug.
6
Clean the filter holder, the permanent filter (specific types only),
the water tank cover, the jug and the lid of the jug in hot water with
some washing-up liquid or in the dishwasher.
7
After cleaning, rinse the jug with fresh hot water and reattach
all parts.
Descaling
Regular descaling prolongs the life of the appliance and guarantees optimal
brewing results and a constant brewing time for a long time.
In case of normal use (two full jugs of coffee every day), descale the
appliance:
- 2 or 3 times a year if you use soft water (up to 18dH);
- 4 or 5 times a year if you use hard water (over 18dH).
Contact your local water board for information about the water hardness in
your area.
You can use white vinegar with 4% acetic acid or a liquid descaler to descale
the coffeemaker.
Note: If the appliance starts to produce more steam, this can be an indication
that scale is building up.
Never use vinegar with an acetic acid content of 8% or more, natural
vinegar, powder descalers or tablet descalers to descale the appliance, as
this may cause damage.
Descaling takes approx. 30 to 60 minutes.
1
Fill the water tank with approx. 600ml of white vinegar (4% acetic
acid) (Fig. 16).
Note: Do not put a filter and ground coffee in the filter holder.
Note: You can also use an appropriate liquid descaler. In this case, follow the
instructions on the package of the descaler.
2
Press the on/off switch to switch on the appliance and let it complete
the brewing cycle (see chapter ‘Using the appliance’) (Fig. 8).
3
Empty the jug over a sink (Fig. 17).
Note: For extra through descaling and to make sure that there is no scale left in
the appliance, repeat steps 1 to 3.
4
Let the appliance complete two more brewing cycles with fresh cold
water to remove any vinegar/descaler and scale residues (Fig. 18).
5
Clean the jug and the filter holder (see chapter ‘Cleaning’).
Replacement
You can order a new jug from your local Philips dealer or a Philips
service centre under type number HD7990/20 (black) or HD7990/70
(celestial blue).
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service
or go to your Philips dealer. You can also contact the Philips Consumer Care
Centre in your country (see the worldwide guarantee leaflet for contact
details).
Recycling
- Do not throw away the appliance with the normal household waste
at the end of its life, but hand it in at an official collection point for
recycling. By doing this, you help to preserve the environment.
