Problem
Possible cause
Solution
The float in the water reservoir
is stuck.
Empty the water reservoir and shake it
a few times to release the float. Clean
the water reservoir with hot water and
some washing-up liquid or in the
dishwasher. If this does not help,
descale the machine (see 'Descaling
the machine').
The CALC light flashes
when the machine is
heating up or brewing
coffee.
You need to descale the
machine.
Follow the instructions to perform the
descaling procedure (see 'Descaling
the machine').
I cannot close the lid
properly.
Perhaps a used coffee pod is
sticking to the water
distribution disk.
If this is the case, remove the used pod.
The coffee machine
produces less pod coffee
than before.
Perhaps the sieve in the
center of the pod holder is
clogged.
If the sieve is clogged, use a washing-
up brush to unclog the sieve. If you
cannot unclog it properly with the
washing-up brush, put the pod holder
in the machine and descale the
machine (see 'Descaling the machine').
You may have double pressed
the cup button.
If you double press the cup button
within 3 seconds, the machine brews
one cup of short strong coffee.
The temperature of the
coffee decreases quickly.
You use the wrong type of
cups.
Use thin-walled cups. Thin-walled cups
absorb less heat from the coffee than
thick-walled cups.
The cups are cold.
Rinse the cups with hot water. You can
preheat the coffee machine and cup by
brewing a cup of hot water first without
placing a coffee pod in the pod holder.
You have added cold milk to
the coffee.
Do not use cold milk straight from the
refrigerator.
The filter coffee is not hot
enough.
You have not brewed a full jug. Coffee stays hot longer if you brew a
full jug of coffee.
You have not removed the
pod holder.
If you do not remove the pod holder,
this can lead to a longer brewing time.
You have not preheated the
insulated jug.
Rinse the insulated jug with hot tap
water to preheat it .
You have added cold milk to
the coffee.
Do not use cold milk straight from the
refrigerator.
Coffee grounds end up in
the insulated jug.
Your paper filter collapsed
during brewing.
To prevent the paper filter from
collapsing, fold the sealed edges.
15
English
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