7 Frequently
asked
questions
My Bluetooth headphones do not
switch on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with a mobile phone.
The Bluetooth is disabled. Enable
the Bluetooth feature on your mobile
phone and turn on the mobile phone
before you turn on the headphones.
Pairing does not work.
Make sure the headphones are in
pairing mode.
•
Follow the steps described in
this user manual (see ‘Pair the
headphones with your mobile
phone’ on page 5).
•
Make sure that the LED light flashes
blue and white alternately before
you release . Do not stop
holding the button if you see the
blue LED only.
The mobile phone cannot find the
headphones.
•
The headphones may be
connected to a previously paired
device. Turn off the connected
device or move it out of range.
•
Pairing may have been reset or the
headphones have been previously
paired with another device. Pair the
headphones with the mobile phone
again as described in the user
manual.
My Bluetooth headphones are
connected to a Bluetooth stereo
enabled mobile phone, but music only
plays on the mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and crackling
noise can be heard.
The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
The audio quality is poor when
streaming from the mobile phone is very
slow, or audio streaming does not work
at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP (see ‘Technical data’ on
page 8).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data’ on
page 8).
For further support, visit www.philips.
com/support
.
