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English
Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.
Problem
Solution
No power
– Check if the AC power cord is properly
connected.
No picture
– Check if the TV is switched on.
– Check the video connection.
Distorted picture
– Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
Completely distorted picture or
– Make sure the NTSC/PAL setting at the DVD
black/white picture with DVD
player matches the video signal of your television.
or Video CD
(See NTSC/PAL Conversion/Settings)
No sound or distorted sound
– Adjust the volume.
– Check that the speakers are connected correctly.
No audio at digital output
– Check the digital connections.
– Check the settings menu to make sure the digital
output is set to ALL or PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture
– Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Picture freezes momentarily
– Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from centre to edge.
Disc can’t be played
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another
disc.
No return to start-up screen when
– Reset the unit by switching the player off, then on
disc is removed
again.
The player does not respond to
– Aim the remote control directly at the sensor on
the remote control
the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work or player stops
– To completely reset the player, unplug the AC
responding
cord from the AC outlet for 5-10 seconds.
Player does not respond to some
– Operations may not be permitted by the disc.
operating commands during playback.
Refer to the instructions of the disc.
DVD Video player cannot read
– Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the DVD player for
repair.
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre.
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