Prob lem Possible
cause
Solution
Battery of the
device is too
low.
Make sure the battery
of the device is
charged.
Touch
inter face
is not
workin g.
The screen is
locked.
Unlock the screen by
tapping three times
on the bottom of the
touch ring.
The
device
does not
respo nd
or the
display
is dark
and the
device
seems
switch ed
off.
The battery is
empty.
Put the device in the
charging cradle and
connect to a power
socket. Wait until the
device is fully charged.
There is an
internal error.
If the device fails to
charge or the device
still does not respond,
call 1-844-531-6861
for assistance.
The glass
of the
device is
broken.
The watch
was dropped.
Call 1-844-531-6861
for assistance. Do not
use the device when
the glass is broken.
Heart
rate
signal
is not
showi ng.
Strap is not
fastened
tight enough
around your
wrist.
Make sure the watch
is worn
correctly
.
Indicate the side you
are wearing the watch
on in the app. In the
app you can also
select if your wearing
side is your dominant
hand.
Personal
settings are
incorrect in
the app.
Update and correct
your personal settings
in the app.
Watch or skin
is not clean.
Clean the device and
your skin under the
device.
In doubt
about
accura-
cy. / My
device is
not mea-
sur ing
correc-
tly.
Direct contact
with the skin
can be lost
if the watch
is worn too
loosely or
when the
strap is
positioned
over the wrist
bone or when
there is a lot
of hand/wrist
movement.
Make sure to position
the watch
correctly
and provide a snug but
comfortable fit. If this
does not fix the issue,
try re-positioning the
watch at bit higher up
on the arm or on the
other arm. (if you place
the watch on the other
arm, do not forget
to change the watch
placement setting in
the app).
Prob lem Possible
cause
Solution
Battery of the
device is too
low.
Make sure the battery
of the device is
charged.
Pairing
again
with the
same
phone
or tablet
is not
possib le.
On the OS of
the phone,
in the app or
in the health
watch the
former pairing
bond still
exists.
If you want to pair to
the same phone again
follow these steps
below:
For iOS:
1. Go to Settings on
your health watch and
choose the unpair
function.
2. In the Philips
HealthSuite health
app, go to Health
Watch in the Settings
menu and choose
'Remove device'.
3. Shut down the app.
4. Remove the
Philips health watch
from the Bluetooth
settings menu of your
smartphone.
5. Open the Philips
HealthSuite health
app and pair again.
For Android:
1. Go to Settings on
your health watch and
choose the unpair
function.
2. In the Philips
HealthSuite health
app, go to Health
Watch in the Settings
menu and choose
'Remove device'.
3. Try to pair again.
Sync ing
does not
work.
Bluetooth is
off on your
phone or
health watch.
Activate Bluetooth on
your smartphone and
make sure flight mode
is not activated on the
health watch.
Devices are
not within
range.
Hold device close to
mobile phone and try
again.
Device is not
paired.
Make sure device is
properly
paired. (see
'Preparing for use')
This device contains a rechargeable battery which
must be disposed of
properly.
Contact your
local town or city officials for battery disposal
information. You can also call 1-800-8-BATTERY
or visit www.rbrc.com for battery drop-off
locations.
For assistance, visit our website
www.philips.com/
support
or call 1-844-531-6861 toll free.
Accessories
Philips accessories may be purchased at a store
near you, or on our website
www.philips.com/
store
.
Troubleshooting
This chapter summarizes the most common
problems you could encounter with the device.
If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently asked questions or call
1-844-531-6861 for assistance.
You can also visit the help section in the app.
Prob lem Possible
cause
Solution
Unable
to find
the
Philips
Health-
Suite
health
app in
the app
store.
A typo in app
store search is
made.
Try to write the name
'HealthSuite' correctly
in your app store or
go to www.philips.
com/healthprograms/
for further instructions.
Unable
to down-
load app.
Smartphone
is not
compatible
with the app.
Incorrect OS.
The app only works
with iOS and Android.
Make sure iOS 8.0+
or Android 4.4.2+
is installed on your
mobile device.
Pairing
was
unsuc-
cessful.
Bluetooth
is switched
off on your
phone.
Activate Bluetooth on
smartphone.
Hold device close to
mobile phone and try
again.
Pairing was
not enabled
on the health
watch.
Make sure to enable
pairing on the health
watch by tapping
the '>'-button in the
pairing screen.
Devices are
not within
range or
other devices
interfere.
Make sure no other
devices are nearby to
avoid interference.
Settings
Select settings from the main menu. Settings can
be adapted to your preference. Swipe left or right
at the bottom of the touch ring and tap to start to
set user settings, to select flight mode, regulatory
information or to reset the device to the factory
settings.
-
User settings: Swipe left or right to select the
active view, to invert screen colors or select the
type of clock displayed (analog or digital) and
to set up backlight and vibrations.
-
Active view: When this function is enabled,
the screen goes to the activity screen when an
activity is detected.
-
Invert colors: Select either black or white as
your standard screen color.
-
Clock: Select analog or digital display of the
clock time.
-
Backlight: When you enable backlight, the
display lights up briefly when you touch the
touch ring to improve visibility.
-
Vibration: Turn vibration on or off. The alarm will
still vibrate in case vibration is turned off.
-
Flight mode: When you select the flight mode,
Bluetooth automatically switches off. Select
‘turn off flight mode’ to return to normal mode.
-
Unpair: This function unpairs the health watch
and smartphone. Use this function if you want
to pair the watch with a new phone or with your
current phone in case of syncing issues. Pairing
to the same phone might require to shut down
the app and delete the health watch from your
smartphone’s Bluetooth settings first.
-
Factory reset: This will reset your watch and will
unpair your device with the Philips HealthSuite
health app. This will also delete all your
unsynchronized data from the Philips health
watch. All settings will switch to default settings
and the device will switch off. To activate the
watch again, place it in the charger.
Cleaning and storage
To clean the watch, wipe the surface of the device
with a dry or slightly damp cloth with water or mild
detergent. Clean the charging cradle with a dry
cloth. Never use compressed air, scouring pads,
abrasive cleaning agents or aggressive liquids such
as gasoline or acetone to clean the device. This
could damage the device.
Store the device in a dry, dust-free place away
from direct sunlight or other heat sources.
Avoid
surroundings with fluctuating temperatures
.
Disposal
Your product is designed and manufactured with
high quality materials and components, which can
be recycled and reused. For recycling information,
please contact your local waste management
facilities or visit www.recycle.philips.com