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8. Troubleshooting & FAQs
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost
image" symptoms will not disappear and cannot
be repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text,
and is displaying jagged characters?
Ans.:
Your LCD monitor works best at its
native resolution of 1920x1080@ 60Hz.
For best display, please use this resolution.
8.4 MHL FAQs
Q1:
I cannot see my mobile device image on
the monitor screen
Ans.:
• Please check if your mobile device is MHL
certified.
• You also need to have a MHL certified
cable to connect the devices.
• Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input
selector (front bezel or OSD)
• The product is officially MHL-certified.
As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.
Attention
No video input(MHL-HDMI)
• Make sure your mobile device has not
entered standby (sleep) mode. If it has,
then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device
Q2. Why is the image on the monitor display
of poor quality? My mobile device looks
far better.
Ans.:
• The MHL standard defines fixed
1080p@30hz for output, and input. This
monitor complies with this standard.
• The image quality depends on the quality
of the original contents. If the content is of
high resolution (example HD or 1080p),
then it will appear in HD or 1080p on this
monitor display. If the original content is in
low resolution (example QVGA) it may
look good on the mobile device due to
its small screen size, but will look to be of
lower quality on the large screen monitor
display.
Q3. I cannot hear sound from the monitor
display.
Ans.:
• Make sure your monitor display has built-
in speakers and the volume is turned on
the monitor side, and also on the mobile
device side. You may also want to use
optional headphones.
• If your monitor display does not have
in built speakers, then you can connect
optional headphones to the output on the
monitor. Please ensure that the volume is
turned on the monitor side, and also on
the mobile device side.
For further information or FAQ, please visit
official website of MHL org:
http://www.mhlconsortium.org
