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7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

CSP

Hotline Number

Price

Opening hours

Austria

RTS

+43 0810 000206

€

0.07

Mon to Fri : 9am - 6pm

Belgium

Ecare

+32 078 250851

€

0.06

Mon to Fri : 9am - 6pm

Cyprus

Alman

800 92 256

Free of charge Mon to Fri : 9am - 6pm

Denmark

Infocare

+45 3525 8761

Local call tariff

Mon to Fri : 9am - 6pm

Finland

Infocare

+358 09 2290 1908

Local call tariff

Mon to Fri : 9am - 6pm

France

Mainteq

+33 082161 1658

€

0.09

Mon to Fri : 9am - 6pm

Germany

RTS

+49 01803 386 853

€

0.09

Mon to Fri : 9am - 6pm

Greece

Alman

+30 00800 3122 1223

Free of charge Mon to Fri : 9am - 6pm

Ireland

Celestica

+353 01 601 1161

Local call tariff

Mon to Fri : 8am - 5pm

Italy

Anovo Italy

+39 840 320 041

€

0.08

€

0.08

Mon to Fri : 9am - 6pm

Luxembourg

Ecare

+352 26 84 30 00

Local call tariff

Mon to Fri : 9am - 6pm

Netherlands

Ecare

+31 0900 0400 063

€

0.10

Mon to Fri : 9am - 6pm

Norway

Infocare

+47 2270 8250

Local call tariff

Mon to Fri : 9am - 6pm

Poland

MSI

+48 0223491505

Local call tariff

Mon to Fri : 9am - 6pm

Portugal

Mainteq

800 780 902

Free of charge Mon to Fri : 8am - 5pm

Spain

Mainteq

+34 902 888 785

€

0.10

Mon to Fri : 9am - 6pm

Sweden

Infocare

+46 08 632 0016

Local call tariff

Mon to Fri : 9am - 6pm

Switzerland

ANOVO CH +41 02 2310 2116

Local call tariff

Mon to Fri : 9am - 6pm

United Kingdom Celestica

+44 0207 949 0069

Local call tariff

Mon to Fri : 8am - 5pm

Содержание Brilliance 242G5DJEB

Страница 1: ...www philips com welcome EN User manual 1 Customer care and warranty 29 Troubleshooting FAQs 34 242G5 ...

Страница 2: ... High Definition Link introduction 8 3 Image Optimization 10 3 1 SmartImageGAME 10 3 2 SmartContrast 12 3 3 Philips SmartControl 12 4 Technical Specifications 19 4 1 Resolution Preset Modes 21 5 Power Management 22 6 Regulatory Information 23 7 Customer care and warranty 29 7 1 Philips Flat Panel Monitors Pixel Defect Policy 29 7 2 Customer Care Warranty 31 8 Troubleshooting FAQs 34 8 1 Troublesho...

Страница 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Страница 4: ...please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in ...

Страница 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Страница 6: ...contents VGA Power Dual link DVI optional USB cable 242G5 SmartKeypad 2013 使用产品前请阅读使用说明保留备用 user s manual Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Snap in the base in the VESA mount area ...

Страница 7: ...f your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete Connect the SmartKeypad to your monitor Connect SmartKeypad to the SmartKeypad port which is on the rear of the display Note 1 The SmartKeypad is functional for Philips 242G5DJEB do not connect to other devices 2 The SmartKeypad port on rear of the the...

Страница 8: ...n on the control keys In the OSD shown above you can press buttons at the front bezel of the monitor to move the cursor and press OK button to confirm the choice or change The OSD Menu Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Set...

Страница 9: ...tion 1920 1080 60Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 Swivel 65 65 Height adjustment 130mm Pivot 90 0 ...

Страница 10: ...sound Now not only you can enjoy your mobile games photos movies or other apps on its big screen you can simultaneously charge your mobile device so you never run out of power half way How do I use the MHL function To use the MHL function you need an MHL Certified mobile device To find a list of MHL certified devices visit the official MHL website http www mhlconsortium org You also need a optiona...

Страница 11: ...vice with MHL certification must be purchased separately 3 You may have to manually switch the monitor to MHL HDMI mode in order to activate the monitor if you have other devices already working and connected to available inputs 4 Standby Off energy saving of ErP is not applicable for the MHL charging functionality 5 Requires optional MHL certified mobile device and MHL cable not included please c...

Страница 12: ...ce settings saved as Gamer 1 Gamer 2 User s preference settings saved as Gamer 2 Off No optimization by SmartImageGAME 3 Image Optimization 3 1 SmartImageGAME What is it SmartImageGAME provides presets that optimize display for different types of gaming content dynamically adjusting brightness contrast color and sharpness in real time Philips SmartImageGAME delivers great optimized gaming performa...

Страница 13: ...and keep pressing to select 2 Click Ok on SmartKeypad or by pressing hot key on the front bezel 3 Go to OSD menu by clicking on SmartKeypad or pressing hot key on the front bezel to adjust your preferred mode Once you finish the adjustment your preferred mode setting is done ane saved automatically after exiting the OSD menu Note Gamer mode customization items are Picture 1 Brightness 2 Contrast 3...

Страница 14: ...viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are...

Страница 15: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Страница 16: ... on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have paten...

Страница 17: ...change setting for better display setting based on content ECO menu Options menu Theft Deterrence Pane will only be active when selectingTheft Deterrence Mode from the drop down Plug Ins menu To enableTheft Deterrence clicking Enable Theft Deterrence Mode button brings up the following screen User can enter PIN between 4 and 9 digits numbers only After entering PIN Accept button takes user to the ...

Страница 18: ...oves SmartControl from the right click context menu Enable Task Tray icon is checked On by default Enable context menu shows the task tray menu for SmartControl A right click on the task tray icon displays the menu options for Help Technical Support Check for Update About and Exit When Enable task tray menu is disabled the task tray icon will only display EXIT Run at Startup is checked On by defau...

Страница 19: ...On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will only be active when selectingVersion from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Context Sensitive menu The Context Sensitive menu is Enabled by default If Enable Context Menu has been checked in the Options Preferenc...

Страница 20: ...t browser window Technical Support Displays the tech support page Check for Update Takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl To run SmartControl again either select SmartControl from Program menu double click the desktop PC ...

Страница 21: ...16 7M Vertical Refresh Rate 56Hz 120Hz Horizontal Frequency 30kHz 144kHz sRGB YES Connectivity Signal Input VGA Analog Dual link DVI Digital HDCP USB 3 0 x4 SmartKeypad port HDMI Digital HDCP MHL HDMI Digital HDCP Display Port Audio In Out HDMI audio out Input Signal Separate Sync Sync on Green Convenience SmartKeypad User Convenience OSD Languages English French German Spanish Italian Russian Sim...

Страница 22: ...ration 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Energy Star YES Compliance and standards Regulatory Approvals CE Mark FCC Class B CU SEMKO TCO Certified ETL Cabinet Color Black Finish Texture Note 1 EPEAT Gold or Silver is...

Страница 23: ...x600 75 00 76 30 800x600 119 97 48 36 1024x768 60 00 60 02 1024x768 75 03 97 55 1024x768 119 99 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 114 22 1440x900 119 85 65 29 1680x1050 59 95 67 50 1920x1080 60 00 137 26 1920x1080 119 98 158 11 1920x1080 144 00 Note 1 This Philips display is capable of achieving upto 144Hz refresh rates thru its Dual link DVI con...

Страница 24: ...ng table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 35 76W typ 62 47W max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920x1080 Contrast 50 Brigh...

Страница 25: ...ucts halogenated substances and hazardous flame retardants Design for Recycling Coding of plastics for easy recycling Limit on the number of different plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonom...

Страница 26: ...nformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Current Emission EN61000 3 3 2008 ...

Страница 27: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Страница 28: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Страница 29: ...n Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 ...

Страница 30: ...息产品用户使用该电子信息产品不会对环境造成严重污染或对其人身财产造成严重损害的期限废弃电器电子产品回收处理管理条例提示性说明为了更好地关爱及保护地球当用户不再需要此产品或产品寿命终止时请遵守国家废弃电器电子产品回收处理相关法律法规将其交给当地具有国家认可的回收处理资质的厂商进行回收处理 EU Energy Label The European Energy Label informs you on the energy efficiency class of this product The greener the energy efficiency class of this product is the lower the energy it consumes On the label you can find the energy efficiency cl...

Страница 31: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Страница 32: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 33: ...inteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 06...

Страница 34: ... LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 530 08 24 the republic of Belarus N A ServiceBy ...

Страница 35: ...stan TVONICS Pakistan 92 213 6030100 Sun Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 08 30am 05 30pm South Africa Computer Repair Technologies 011 262 3586 Mon Fri 08 00am 05 00pm Israel E...

Страница 36: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for s...

Страница 37: ...y Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer service representative 8 2 SmartControl FAQs Q1 I change the monitor on a PC to a different one and the SmartControl becomes ...

Страница 38: ...vity is not covered by standard warranty terms 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920x1080 60Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Displa...

Страница 39: ...pears warm with a red white color tone while a 9300K temperature yields cool blue white toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of light radiated by a...

Страница 40: ...tandby sleep mode If it has then you will see a notification message on the display Once the mobile device wakes up the monitor s display will wake and show the images You may need to make sure that the correct input is selected if in between you have used or connected any other device Q2 Why is the image on the monitor display of poor quality My mobile device looks far better Ans The MHL standard...

Страница 41: ...u use Dual link DVI card and relevant cable Standard DVI card is not able to display 144 Hz images 5 What are the mark on the SmartKeypad for A They are preset buttons Gamer1 and Gamer2 mode It enables you to customize and save your favorite settings for gaming 6 How to customize Gamer1 and Gamer2 mode A Please refer to page 11 Customize SmartImage GAME Gamer1 Gamer2 mode 7 I cannot connect my ext...

Страница 42: ...s reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M5242GDE1T ...

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