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7. Customer care and warranty

7.2 Customer Care & Warranty

Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please
visit www.philips.com/support website for details. You may also contact your local Philips Customer
Care Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

ASC

Consumer care number

Price

Austria

Siemens I&S

+43 0810 000206

€

0.07

Belgium

E Care

+32 078 250851

€

0.06

Denmark

A-novo

+45 3525 8761

Local call tariff

Finland

A-novo

+358 09 2290 1908

Local call tariff

France

A-novo

+33 082161 1658

€

0.09

Germany

Siemens I&S

+49 01803 386 853

€

0.09

Greece

Allman Hellas

+30 00800 3122 1223

Free of charge

Ireland

Invec Scotland

+353 01 601 1161

Local call tariff

Italy

A-novo

+39 840 320 041

€

0.08

Luxembourg

E Care

+352 26 84 30 00

Local call tariff

Netherlands

E Care

+31 0900 0400 063

€

0.10

Norway

A-novo

+47 2270 8250

Local call tariff

Poland

Zolter

+48 0223491505

Local call tariff

Portugal

Eatsa Spain

+351 2 1359 1440

Local call tariff

Switzerland

A-novo

+41 02 2310 2116

Local call tariff

Spain

Eatsa Spain

+34 902 888 785

€

0.10

Sweden

A-novo

+46 08 632 0016

Local call tariff

United Kingdom

Invec Scotland

+44 0207 949 0069

Local call tariff

Содержание Brilliance 241S4L

Страница 1: ...241S4L www philips com welcome EN User manual 1 Customer care and warranty 40 Troubleshooting FAQs 45 ...

Страница 2: ... Image Optimization 12 3 1 SmartImage 12 3 2 SmartContrast 13 3 3 SmartSaturate 14 3 4 SmartSharpness 14 3 5 Philips SmartControl Premium 15 3 6 SmartDesktop Guide 23 4 Technical Specifications 28 4 1 Resolution Preset Modes 32 5 Power Management 33 5 1 Automatic PowerSaving 33 6 Regulatory Information 34 7 Customer care and warranty 40 7 1 Philips Flat Panel Monitors Pixel Defect Policy 40 7 2 Cu...

Страница 3: ...on Please use approved power cord provided by Philips all the time If your power cord is 1 Important missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Maintenance To protect your m...

Страница 4: ... contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this m...

Страница 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Страница 6: ...re used under license from Koninklijke Philips Electronics N V 2 0 1 1 K o n i n k l i j k e P h i l i p s E l e c t r o n i c s N V A l l rights reserved Unauthorized duplication is a violation of applicable laws Made and print e d i n C h i n a V e r s i o n M 3 2 4 1 P Q 1 Q 5 B 1 E Q 0 1 0 0 1 Register your product and get support at www philips com welcome Quick Start 241S4L VGA optional DVI ...

Страница 7: ...r damaging the screen 2 Snap in the base in theVESA mount area 3 Hold the monitor base stand with both hands and firmly insert the base stand into the base column 1 Gently attach the base to the base column until the latch locks the base 2 Use your fingers to tighten the screw located at the bottom of the base and secure the base to the column tightly ...

Страница 8: ...the audio connector on the back of your computer 5 Plug the power cord of your computer and your monitor into a nearby outlet 6 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description 5 4 3 2 1 7 6 5 4 3 2 1 7 6 Switch monitor s power on and off Access the OSD menu Adjust the OSD menu Dim down up to 50 of ...

Страница 9: ... the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Input VGA DVI available for selective models Picture Wide screen 4 3 16 9 1 1 0 100 0 100 On Off Picture Format Brightness Contrast SmartContrast OSD Settings 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Horizontal Vertical Transparency OSD Time out Setup 0 100 On Off Yes No 0 1...

Страница 10: ...the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 5 Swivel 241S4LC 241S4LY 65 65 Height adjustment 241S4LC 241S4LY 100mm Pivot 241S4LC 241S4LY 90 0 ...

Страница 11: ...241S4LA Remove the base stand Before you start disassembling the monitor base please follow the instructions below to avoid damage or injury 1 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen 2 Detach the base stand away from the base column by 1 Use your fingers to loosen the screw located at the bottom of the base 2 Gently move up and down to...

Страница 12: ...nd away from the base column by 1 Use your fingers to loosen the screw located at the bottom of the base 2 Gently move up and down to release the latch that locks the base and pull the base away from the base column Remove the base Condition ForVESA standard mounting applications 1 Extend the monitor base to its maximum height 2 Place the monitor face down on a smooth surface taking care to avoid ...

Страница 13: ...11 2 Setting up the monitor Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm ...

Страница 14: ...s technology that analyzes the content displayed on your screen Based on a scenario you select SmartImage dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle between Office Photo Movie...

Страница 15: ...erience for gamers Economy Under this profile brightness contrast are adjusted and backlighting fine tuned for just right display of everyday office applications and lower power consumption Off No optimization by SmartImage 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a monitor s contrast ratio for maximum visual clarity and...

Страница 16: ...ewing images or videos in your display s Movie or Game mode It is turned off for top quality display of office application and in the Economy mode to reduce power consumption 3 4 SmartSharpness What is it Smart technology that enhances sharpness when you need it for ultimate display performance and more entertainment fun when you are viewing videos or photos Why do I need it You want the ultimate ...

Страница 17: ...ntrol your monitor via an easy to use on screen graphic interface Complicated adjustments are a thing of the past as this user friendly software guides you through fine tuning resolution Color calibration Clock Phase adjustments RGB White point adjustment etc Equipped with latest technology in core algorithm for fast processing and response this Windows 7 compliant eye catching animated Icon based...

Страница 18: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Страница 19: ...b menu item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 QuickView loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 ...

Страница 20: ...ration Screen Previous button is disabled until the second color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allows user to change setting for better display setting based on content When Entertainment is set SmartContrast and SmartResponse are enabled ...

Страница 21: ...Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is checked On by default Enable Context menu displays SmartControl Premium selections for Select Preset andTune Display in the desktop right click context menu Disabled removes SmartControl Premium from the right click context menu EnableTaskTra...

Страница 22: ... are available All other SmartControl Premium tabs are not available Display the Source instruction pane and current input source setting On single input displays this pane will not be visible Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Option Auto Pivot ...

Страница 23: ...Context Sensitive menu The Context Sensitive menu is Enabled by default If Enable Context Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Premium When selected the About Screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset ...

Страница 24: ...the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Premium To run SmartControl Premium again either select SmartControl Premium from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTr...

Страница 25: ...utomatically align When the window and mouse cursor are within the region the region will become highlighted Note If the outline of the region is not visible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings ForVista Win7 OS this is located on the left sidebar 3 In Performance section click Settings ...

Страница 26: ... Find Window will show all open windows and move the selected window to the forefront 2 Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current ac...

Страница 27: ...ow to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current partition Align On Align Off Enables disables the drag and drop auto align feature Left Click Menu Left click on the Desktop Partition icon to qu...

Страница 28: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Страница 29: ... 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Страница 30: ...ency 30kHz 83kHz sRGB YES Connectivity Signal input 241S4L 241S4LA 241S4LC DVI D Digital VGA Analog Signal input 241S4LY DVI D Digital VGA Analog Display port Input Signal Separate Sync Sync on Green Audio In Out 241S4LA PC audio in headphone out Convenience Built in speakers 241S4LA 1 5W x 2 User Convenience 241S4L 241S4LC 241S4LY User Convenience 241S4LA OSD Languages English French German Itali...

Страница 31: ...AC 50Hz 3Hz Normal Operation 74 03BTU 73 58BTU 73 21BTU Sleep typical 0 34BTU 0 34BTU 0 34BTU Off 0 34BTU 0 34BTU 0 34BTU Power 241S4L On mode 22W typ On mode ECO mode typical 12W Energy Consumption EnergyStar 5 0 test method AC InputVoltage at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation typical 19 1W 18 9W 18 5W Sleep typic...

Страница 32: ...z 3Hz Normal Operation 75 39BTU 74 74BTU 73 86BTU Sleep typical 0 34BTU 0 34BTU 0 34BTU Off 0 34BTU 0 34BTU 0 34BTU Power 241S4LY On mode 23 5W typ On mode ECO mode typical 12W Energy Consumption EnergyStar 5 0 test method AC InputVoltage at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation typical 20 38W 20 17W 19 81W Sleep typic...

Страница 33: ... 241S4LA 8 3kg 241S4LC 241S4LY Operating Condition Temperature range Storage 20 C to 60 C operation 0 C to 40 C Relative humidity 20 to 80 Altitude Non operation 40 000 ft 12 192 m operation 12 000 ft 3 658 m MTBF 30 000 hrs Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to chan...

Страница 34: ...94 37 88 800x600 60 32 48 36 1024x768 60 00 54 00 1152x864 60 00 44 77 1280x720 59 86 47 78 1280x768 59 87 49 70 1280x800 59 81 60 00 1280x960 60 00 63 89 1280x1024 60 02 47 71 1360x768 60 02 55 47 1440x900 59 90 55 94 1440x900 59 89 75 00 1600x1200 60 00 64 67 1680x1050 59 88 65 29 1680x1050 59 95 66 59 1920x1080 59 93 74 04 1920x1200 59 95 67 50 1920x1080 60 00 Note Please notice that your displ...

Страница 35: ...measure power consumption on this monitor Native resolution 1920x1080 Contrast 50 Brightness 250 nits Color temperature 6500k with full white pattern Power Management Definition 241S4L 241S4LA VESA Mode Video H sync V sync Power Used LED color Active ON Yes Yes 22W typ White Sleep typ OFF No No 0 1W White Blinking Switch Off OFF 0 1W OFF Power Management Definition 241S4LC VESA Mode Video H sync V...

Страница 36: ...ck level gamma curve colour and luminance uniformity and colour rendering Products are tested according to rigorous safety standards at impartial laboratories Electric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions when applicable Some of the Environmental features of the TCO Certified for displays The brand owner demonstrates corporate soci...

Страница 37: ... www epeat net The EPEAT Electronic Product Environmental AssessmentTool program evaluates computer desktops laptops and monitors based on 51 environmental criteria developed through an extensive stakeholder consensus process supported by US EPA EPEAT system helps purchasers in the public and private sectors evaluate compare and select desktop computers notebooks and monitors based on their enviro...

Страница 38: ...enna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded...

Страница 39: ...férences nuisibles pour la réception des signaux de radio ou de télévision ce qui peut être décelé en fermant l équipement puis en le remettant en fonction l utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes Réorienter ou déplacer l antenne de réception Augmenter la distance entre l équipement et le récepteur Brancher l équipement sur un autre circuit que celui...

Страница 40: ...cket which should be located near the equipment and easily accessible A protection mark B confirms that the equipment is in compliance with the protection usage requirements of standards PN 93 T 42107 and PN 89 E 06251 BSMI Notice Taiwan Only North Europe Nordic Countries Information Placering Ventilation VARNING FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA NÄR DU STÄLLER DIN UTRUSTN...

Страница 41: ...omischen Gründen wird empfohlen die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB A oder weniger ACHTUNG BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN DAß NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND C...

Страница 42: ...defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When all are dark the three colored sub pixels together ...

Страница 43: ...t due to pixel defects during the warranty period a TFT monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types...

Страница 44: ...ff Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Germany Siemens I S 49 01803 386 853 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Ireland Invec Scotland 353 01 601 1161 Local call tariff Italy A novo 39 840 320 041 0 08 Luxembourg E Care 352 26 84 30 00 Local call tariff Netherlands E Care 31 0900 0400 063 0 10 Norway A novo 47 2270 8250 Local ...

Страница 45: ... Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Serbia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 08 24 Ukraine NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Turkey NA Techpro 90 212 444 4 832 Contact Information for LATIN AMERICA region Country Call center Consumer care...

Страница 46: ...A After Market Solutions CE Sdn Bhd 603 7953 3370 Nepal NA Distributor Syakar Co Ltd warranty buy out 977 1 4222395 New Zealand NA Visual Group Ltd 0800 657447 Pakistan NA Philips Consumer Service 9221 2737411 16 Philippines NA Glee Electronics Inc 02 633 4533 to 34 02 637 6559 to 60 Singapore NA Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3999 South Africa NA Sylvar...

Страница 47: ...to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only inVGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps...

Страница 48: ...wer has been switched off Always activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your monitor will display unchanging static content Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorte...

Страница 49: ...n you need to re install Simply remove SmartControl Premium and re install it Q3 After installing SmartControl Premium when clicking on SmartControl Premium tab nothing shows up after a while or a failure message shows what happened Ans It might be your graphic adaptor is not compatible with the SmartControl Premium If your graphic adaptor is one of the above mentioned brands try to download the m...

Страница 50: ...ity of the individual user or the organization who sets it In case the PIN number is forgotten Philips service center can re set it for you at a nominal charge after verification of ownership Please note that this activity is not covered by standard warranty terms Q6 In a monitor with the Smartlmage feature the sRGB scheme of color temperature function in SmartControl Premium is not responding why...

Страница 51: ...t removes the disturbance Q3 What are the inf and icm files on the CD ROM How do I install the drivers inf and icm Ans These are the driver files for your monitor Follow the instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD RO...

Страница 52: ...e wall Ans Yes Philips monitors have this optional feature Four standardVESA mount holes on the rear cover allows the user to mount the Philips monitor on most of the VESA standard arms or accessories We recommend you to contact your Philips sales representative for more information Q10 Can I connect my monitor to any PC workstation or Mac Ans Yes All Philips monitors are fully compatible with sta...

Страница 53: ...leshooting FAQs Q13 Why is my Display not showing sharp text and is displaying jagged characters Ans Your monitor works best at its native resolution of 1920x1080 60Hz For best display please use this resolution ...

Страница 54: ...ights reserved Philips and the Philips Shield Emblem are registered trade marks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice M4241SE1Q ...

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