18
EN
9 Troubleshooting
If you encounter problems when using this multicooker, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
Solution
The light on the
button does not go
on.
There is a connection problem. Check if the power cord is connected to the
multicooker properly and if the plug is inserted firmly into the power outlet.
The light is defective. Take the appliance to your Philips dealer or a service
center authorized by Philips.
The display does not
function.
The multicooker is not connected to the power supply. If there is no power
supply, the power failure backup function does not work and the display
does not function.
The battery for the display runs out of power. Take the appliance to your
Philips dealer or a service center authorized by Philips to have the battery
replaced.
The rice is not
cooked.
There is not enough water. Add water according to the scale on the inside
of the inner pot.
You did not press the start button (
On/Off
).
Make sure that there is no foreign residue on the heating element and the
outside of the inner pot before switching the multicooker on.
The heating element is damaged, or the inner pot is deformed. Take the
multicooker to your Philips dealer or a service center authorized by Philips.
The rice is too dry
and not well cooked.
Add more water to the rice, and cook for a bit longer.
The multicooker
does not switch to
the keep-warm mode
automatically.
You might have pressed the keep-warm button (
Chaud
) before pressing the
start button (
On/Off
). In this case the multicooker will be in standby mode
after the cooking is finished.
The temperature control is defective. Take the appliance to your Philips
dealer or a service center authorized by Philips.
The rice is scorched. You have not rinse the rice properly. Rinse the rice until the water runs clear.
Water spills out of
the multicooker
during cooking.
Make sure that you add water to the level indicated on the scale inside the
inner pot that corresponds to the number of cups of rice used.
I cannot get to the
desired cooking
function.
Press the menu button (
Menu
) repeatedly to select the desired function as
shown by the indicator.
Rice smells bad after
cooking
Clean the inner pot with some washing detergent and warm water.
After cooking, make sure the steam vent cap, inner lid and inner pot is
cleaned thoroughly.
Error message (E1,
E2, E3, or E4) appears
on the display.
There has been a power failure during cooking. Take the appliance to your
Philips dealer or a service center authorized by Philips.
