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Problem
Possible solution
The Wi-Fi setup is
not successful.
•
If the router your purifier is connected to is dual-band and
currently it is not working on a 2.4GHz network, please
switch to another band of the same router (2.4GHz) and
try to pair your purifier again. 5Ghz networks are not
supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is
case-sensitive.
•
Check if the Wi-Fi password is correct. The password is
case-sensitive.
•
Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
•
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
