SAVE THESE INSTRUCTIONS
Item #: 755712 & 758775
DPCI: 051 01 2039 & 051 01 3039
Page 5 of 7
If Some of the Bulbs Do Not Work:
Contact Seasonal Specialties customer service department by calling the number listed below or by emailing
.
If a Tree Hinge is Loose:
1. Extra hinge pins (H) are included for repairing the hinges.
Place the branch into the slot of the bracket.
2. Insert a new hinge pin through the hole and secure using
the washer (G).
(See Fig 6)
If the Control Box does not show up in the home screen.
If connected directly to the Control Box
1. Check if control box is plugged into 120V power.
2. Make sure outlet is receiving power (ex. If controlled by a switch make sure it is in on position)
3. If outlet is GFCI protected please verify it has not been tripped. If so please reset it.
4. Restart Illuminate control box by unplugging and plugging in once.
5. Check to see if Smart device WiFi is connected to a different device or router. Connect directly to control box
WiFi signal.
6. Make sure Illuminate password is entered correctly.
7. If Control box is out of WiFi range, move smart device closer to control box.
If connected through a WiFi Router
1. Make sure WiFi router is plugged in.
2. Confirm the correct WiFi router password was used.
3. Check if the smart device WiFi is connected to a different device or router, or directly to Illuminate control box
WiFi, as it should be set to connect to the local WiFi Router directly.
4. If Control box is out of WiFi range, move control box closer to WiFi router.
5. Restart WiFi router and control box (by unplugging and plugging in both).
Contact Seasonal Specialties’
customer service department at 1-855-885-6621
or by emailing
.
Fig. 6
