Category
Problem
Tip
Power
No power
•
Ensure that the AC outlet supplies the proper
voltage. Plug another electrical appliance into
the AC outlet to ensure that the AC outlet operates
normally.
•
If a power failure occurs, unplug the AC power cord
for 1 minute to allow the unit to reset itself.
Slow start up
Your TV takes a long
time to start up when
you turn it on.
•
When powering off the TV into Low Power Standby,
there will be a longer load time when powering it
back on.
•
Press and hold the
(POWER)
for 1 second
or more to go into Low Power Standby. Power
consumption in this mode will be reduced (≤0.5 W).
•
Pressing the
(POWER)
for less than
1 second will put the TV into Quick Start Standby,
which will have a quicker boot time when powering
back on.
Power consumption in this mode will be slightly
higher. For more details, please visit
www.philips.com/support
Remote
Remote buttons are
not functional.
•
Re-insert or replace the AAA batteries with their
polarities (+/–) as indicated on the remote battery
area.
The Google Assistant
button on your remote
doesn't work
•
Make sure the remote is connected to the TV via
Bluetooth. Google Assistant uses Bluetooth to create
a safe connection between the remote and TV.
(See step “7 Connecting your devices” in the previous
page)
•
Make sure Google Assistant feature was activated
during initial installation. To check this, go to
Settings
>
Accounts & sign-in
> select
Google TV
account
>
Google Assistant
to see if you are logged
into an active account.
Network
Cannot connect to
the Wi-Fi network.
•
Check if your router and/or modem is properly
connected.
•
Check if the Ethernet cable connection between the
TV and your router or modem is properly secured.
•
Power cycle the router and/or modem.
•
Check your network settings.
Slow data connection
or buffering.
•
Check the settings between your router and ISP modem
or gateway (if applicable).
•
Connect to a stable wireless connection from home
wireless or wired network.
•
The use of mobile hot spots or public wireless
connections is not recommended.
9
Troubleshooting
