4
Troubleshoot for Google Duo
Problem
Tip
USB camera does not work
•
Check if USB camera supports Android 11.0 or later.
(May be listed on USB camera packaging or
manufacturer's website)
•
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
•
If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(
https://support.google.com/duo
)
Other party cannot hear anything
(My microphone does not work)
•
Check if USB camera has a built-in mic and supports
Android 11.0 or later. (May be listed on USB camera
packaging or manufacturer's website)
•
Check if your microphone is muted. (Please unmute if so)
•
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
•
If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(
https://support.google.com/duo
)
I cannot hear other party
(Speaker does not work)
•
Check if the volume of the TV is muted or very low.
(Please unmute or turn the volume up if so)
•
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
•
If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(
https://support.google.com/duo
)
