Service Modes, Error Codes, and Fault Finding
5.
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.4a Options 1 Gives the option codes of option group 1
as set in SAM.
•
1.4b Options 2 Gives the option codes of option group 2
as set in SAM.
•
1.5 18AC SSB Gives an identification of the SSB as stored
in NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.6 18AC display 18NC NVM read/write.
•
1.7 18AC supply 18NC NVM read/write.
•
1.8 18AC sensor board 18NC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•
2.3 Strings database version Displays the version of
strings database.
•
2.5 Channel package Version version of channel
package.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.2 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
•
3.3 Wireless MAC address Wireless Media Access
Control address.
•
3.4 CI module check if CI card is insert.
•
3.5 CI+ protected service CI+ key status.
•
3.9 Event counter The counter of event.
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
