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7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center

CSP

Consumer care number

Belarus

N/A

IBA

+375 17 217 3386
+375 17 217 3389

Bulgaria

N/A

LAN Service

+359 2 960 2360

Croatia

N/A

MR Service Ltd

+385 (01) 640 1111

Czech Rep.

N/A

Asupport

420 272 188 300

Estonia

N/A

FUJITSU

+372 6519900(General)
+372 6519972(workshop)

Georgia

N/A

Esabi

+995 322 91 34 71

Hungary

N/A

Profi Service

+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)

Kazakhstan

N/A

Classic Service I.I.c.

+7 727 3097515

Latvia

N/A

ServiceNet LV

+371 67460399
+371 27260399

Lithuania

N/A

UAB Servicenet

+370 37 400160(general)
+370 7400088 (for Philips)

Macedonia

N/A

AMC

+389 2 3125097

Moldova

N/A

Comel

+37322224035

Romania

N/A

Skin

+40 21 2101969

Russia

N/A

CPS

+7 (495) 645 6746

Serbia&Montenegro

N/A

Kim Tec d.o.o.

+381 11 20 70 684

Slovakia

N/A

Datalan Service

+421 2 49207155

Slovenia

N/A

PC H.and

+386 1 530 08 24

the republic of Belarus N/A

ServiceBy

+375 17 284 0203

Turkey

N/A

Tecpro

+90 212 444 4 832

Ukraine

N/A

Topaz

+38044 525 64 95

Ukraine

N/A

Comel

+380 5627444225

Contact Information for NORTH AMERICA:

Country

Call center

Consumer care number

U.S.A.

EPI-e-center

(877) 835-1838

Canada

EPI-e-center

(800)479-6696

Содержание 323E7QJ

Страница 1: ...www philips com welcome 323E7QJ EN User manual 1 Customer care and warranty 15 Troubleshooting FAQs 21 ...

Страница 2: ...n 4 2 2 Operating the monitor 5 3 Image Optimization 8 3 1 SmartImage Lite 8 3 2 SmartContrast 9 4 Technical Specifications 10 4 1 Resolution Preset Modes 12 5 Power Management 13 6 Regulatory Information 14 7 Customer care and warranty 15 7 1 Philips Flat Panel Monitors Pixel Defect Policy 15 7 2 Customer Care Warranty 17 8 Troubleshooting FAQs 21 8 1 Troubleshooting 21 8 2 General FAQs 22 ...

Страница 3: ...power cable or DC power cord for normal operation Please use approved power cord provided by Philips at all times If your power cord is missing please contact your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation...

Страница 4: ...please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in ...

Страница 5: ... done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and ...

Страница 6: ...lijke Philips N V Monitor drivers User s Manual 使用前请阅读使用说明保留备用 Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Hold the base stand with both hands and firmly insert the base stand into the base column e s a b e h t o t e s a b e h t h c a t t a y l t n e G 1 column until the latch locks the base w e r c s e h t ...

Страница 7: ...computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description Press more than 3 seconds to switch display power ON or OFF Access the OSD menu the OSD adjustment Adjust the OSD menu Change the signal input source Adjust the OS...

Страница 8: ...the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Setup Language Color Color Input Picture Format Brightness Contrast Horizontal Vertical Transparency OSD Time Out H Position Auto V Position Phase Clock Resolution Notification Reset Information English Deutsch Españ...

Страница 9: ...nce at its native resolution 2560 1440 60Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 2560 1440 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 10 ...

Страница 10: ...ntents being displayed all in real time with the press of a single button How to enable SmartImage Lite 1 Toggle to the left to launch the SamrtImage on screen display 2 Toggle to the up or down to select between Standard Internet Game 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the left to make confirmation There are three modes to be selected ...

Страница 11: ...omfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displayi...

Страница 12: ...ital HDCP DisplayPort HDMI Input Signal Separate Sync Sync on Green Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dutch Portuguese Brazil Portuguese Polish Russian Swedish Finnish Turkish Czech Ukranian Chinese Traditional Chinese Japanese Korean Other Convenience Kensington Lock VESA mount 100 x 100mm Plug Play Compatibility DDC CI Mac OSX sRGB Windows 10 8 1 8 7...

Страница 13: ...n operation 500 to 1060hPa Environmental ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Compliance and standards Regulatory Approvals CCC CEL CECP Cabinet Color White Rose Gold Finish Glossy Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 2 Smart response time is the optimum value from eith...

Страница 14: ...80 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 2560x1440 60Hz For best display quality please follow this resolution recommendation 74...

Страница 15: ...ollowing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes W typ 68 W Max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 2560x1440 Contrast 50 Bright...

Страница 16: ...only referred to as China RoHS All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request 中国大陆 RoHS 根据中国大陆电子电气产品有害物质限制使用标识要求也称为中国大陆 RoHS 以下部分列出了本产品中可能包含的有害物质的名称和含量部件名称有害物质铅 Pb 汞 Hg 镉 Cd 六价铬 Cr VI 多溴联苯 PBB 多溴二苯醚 PBDE 外壳液晶显示屏电路板组件电源适配器电源线连接线本表格依据 SJ T 11364 的规定编制电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等表示该有害物质在该部件所有均质材料中的含量均在 GB T 265...

Страница 17: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Страница 18: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 19: ...0 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local ...

Страница 20: ...ervice I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 ...

Страница 21: ...onics LTD 1 800 567000 Sun Thu 08 00 18 00 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 30am New Zealand Visual Group Ltd 0800 657447 Mon Fri 8 30am 5 30pm Pakistan TVONICS Pakistan 92 213 6030100 Sun Thu 10 00am 6 00pm Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mo...

Страница 22: ...rvice Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 00 13 30 17 30 Sat 8 00 12 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon Fri 10 00 17 00 ...

Страница 23: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Страница 24: ...white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer ...

Страница 25: ...r color setting through OSD control as the following procedures Toggle to the right to show the OSD On Screen Display menu Press Down Arrow to select the option Color then toggle to the right to enter color setting there are three settings as below 1 ColorTemperature With settings in the 6500K range the panel appears warm with a red white color tone while a 9300K temperature yields cool blue white...

Страница 26: ...atic content Warning Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD monitor works best at its native resolution of 1920x1080 60Hz For best display please use this resolution Q13 How to unlock loc...

Страница 27: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version 323E7QJE1B ...

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