4
B
EFORE
C
ALLING
S
ERVICE
(TV)
Below is a list of frequently occurred symptoms for the
TV
. Before you call service, make these
simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom
What you should do
Colour patch
• Switch off the TV by the mains power button. Wait for 20
(uneveness)
minutes before switching on again.
• Check the TV is not placed too near speakers or magnetic
objects.
No power
• Check the TV’s AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait for
60 seconds and re-insert plug. Switch on the TV again.
No picture
• Check the antenna connection at the rear of the TV.
• Possible TV station problem. Try another channel.
Good picture
• Try increasing the volume.
but no sound
• Check that the sound is not muted. If it is muted, press the
(mute) button on the remote control to restore sound.
Good sound but poor
• Try increasing the contrast and brightness setting.
colour or no picture
Snowish picture and
• Check antenna connection at the rear of the TV.
noise
Horizontal dotted lines
• Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images or
• Possible poor positioning of antenna. Using a highly
“Ghost” images
directional antenna may improve reception.
TV not responding to
• Check life span of batteries of remote control handset.
remote control handset
• Aim remote control handset directly at remote control
sensor lens on the TV.
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