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8. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center

ASC

Consumer care number

Belarus

IBA

+375 17 217 3386

Bulgaria

LAN Service

+359 2 960 2360

Croatia

Renoprom

+385 1 333 0974

Estonia

FUJITSU

+372 6519900

Latvia

“ServiceNet LV” Ltd.

+371 7460399

Lithuania

UAB "Servicenet"

+370 7400088

Romania

Blue Ridge Intl.

+40 21 2101969

Serbia &
Montenegro

Kim Tec d.o.o.

+381 11 20 70 684

Slovenia

PC H.and

+386 1 530 08 24

Ukraine

Comel

+380 562320045

Topaz-Service Company

+38 044 245 73 31

Russia

CPS

+7 (495) 645 6746 (for repair)

CEEE Partners

+7 (495) 645 3010 (for sales)

Slovakia

Datalan Service

+421 2 49207155

Turkey

Techpro

+90 212 444 4 832

Czech Rep.

Asupport

800 100 697

Hungary

Serware

+36 1 2426331

Profi Service

+36 1 814 8080

Contact Information for LATIN AMERICA region:

Country

Call center

Consumer care number

Brazil

Vermont

0800-7254101

Argentina

0800 3330 856

Contact Information for China:

China
Consumer care number : 4008 800 008

Contact Information for NORTH AMERICA :

Country

Call center

ASC

Consumer care number

U.S.A.

TOS Teleplan

(877)

835-1838

Canada

Supercom

(800)479-6696

Содержание 227E3L

Страница 1: ...www philips com welcome 227E3L EN User manual 1 Customer care and warranty 29 Troubleshooting FAQs 34 ...

Страница 2: ...Base 8 3 Image Optimization 10 3 1 SmartImage Lite 10 3 2 SmartContrast 11 3 3 Philips SmartControl Lite 11 4 PowerSensor 17 5 Technical Specifications 19 5 1 Resolution Preset Modes 21 6 Power Management 22 7 Regulatory Information 23 8 Customer care and warranty 29 8 1 Philips Flat Panel Monitors Pixel Defect Policy 29 8 2 Customer Care Warranty 31 9 Troubleshooting FAQs 34 9 1 Troubleshooting 3...

Страница 3: ...y Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Maintenance To protect your monitor from possible damage do not put excessive pressur...

Страница 4: ...ter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The followi...

Страница 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Страница 6: ...Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Hold the base stand with both hands and firmly insert the base stand into the base column 1 Gently attach the base to the base column until the latch locks the base 2 Use your fingers to tighten the screw located at the bottom of the base and secure the base to the c...

Страница 7: ...AC power input VGA input DVI D input HDMI input HDMI audio output Kensington anti theft lock Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your com...

Страница 8: ...227E3LH 5 6 2 3 4 7 Switch monitor s power ON and OFF Access the OSD menu Return to previous OSD level Adjust the speaker volume Adjust the OSD menu Change the signal input source SmartImage Lite There are three modes to be selected Standard Internet and Game Model 227E3LPH 5 6 2 3 4 7 Switch monitor s power ON and OFF Access the OSD menu Return to previous OSD level Set the sensor level for backl...

Страница 9: ...u want to work your way around the different adjustments later on Main menu Sub menu Power Sensor VGA DVI available for selective models HDMI available for selective models Picture Wide Screen 4 3 0 4 0 100 0 100 Picture Format Brightness Contrast SmartResponse On Off SmartContrast OSD Settings 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Horizontal Vertical Transparency OSD Time out Setup 0 100 On Off Y...

Страница 10: ... Display menu Physical Function Tilt 2 3 Remove Base Stand and Base Remove the Base Stand Before you start disassembling the monitor base please follow the instructions below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen 2 Detach the base stand away from the base column by 1 Use your fingers to loosen...

Страница 11: ...monitor Remove the base 1 You may use a flathead screwdriver to stick into two release hols on the hinge cover and gently pry the hinge cover to have it removed 2 Remove 4 screws and then remove the base from the monitor ...

Страница 12: ...uce jaggy edges for fast moving objects on screen enhance contrast ratio for bright and dark scheme this profile delivers the best gaming experience for gamers 3 Image Optimization 3 1 SmartImage Lite What is it SmartImage Lite provides presets that optimize display for different types of content dynamically adjusting brightness contrast color and sharpness in real time Whether you re working with...

Страница 13: ...t for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in...

Страница 14: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Страница 15: ...or sub menu item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view butt...

Страница 16: ...ext menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click context menu Enable Task Tray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Lite A right click on the task tray icon displays the menu options for Help Technical Support Check ...

Страница 17: ...only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will only be active when selectingVersion from...

Страница 18: ...ght clicking on the SmartControl Lite icon from the task tray Left Click will launch the application The task tray has five entries Help Access to User Manual file Open User Manual file using the default browser window Technical Support displays the tech support page Check for Update takes the user to PDI Landing and checks the user s version against the most current available About Displays detai...

Страница 19: ...the monitor automatically reduces the power consumption down to 80 Setting Default settings At its default setting Setting 3 PowerSensor is designed to detect the presence of the user located between 90 and 110 cm 35 4 and 43 3 inches from the display and within five degrees left or right of the monitor Custom settings If you prefer to be in a position outside the perimeters listed above choose a ...

Страница 20: ...the adjustment bar Adjust the PowerSensor detection adjustment to Setting 4 and press OK Test the new setup to see if PowerSensor properly detects you in your current position Note A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason p...

Страница 21: ...A Analog HDMI available for model 227E3LH 227E3LPH Input Signal Separate Sync Sync on Green Convenience User Convenience 227E3L 227E3LH 227E3LPH OSD Languages English French German Spanish Italian Russian Simplified Chinese Portuguese Turkish Other Convenience Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 7 Vista XP Mac OSX Linux Stand Tilt 5 20 Power On Mode typ 227E3L 21 8W typ 227...

Страница 22: ...3 47kg Product with packaging 4 17kg Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 Altitude Operation 12 000ft 3 658m Non operation 40 000ft 12 192m MTBF 30 000hrs Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Compliance and standards Regulatory Approvals CE Mark FCC Class B GOAST SEM...

Страница 23: ...ut Format Resolution Type V freq Hz 480i 720 x 480 SD 60 480p 720 x 480 SD 60 576i 720 x 576 SD 50 576p 720 x 576 SD 50 720p 1280 x 720 HD 50 60 1080i 1920 x 1080 HD 50 60 1080p 1920 x 1080 HD 24 25 30 50 60 Note Please notice that your display works best at native resolution of 1920 X 1080 60Hz For best display quality please follow this resolution recommendation ...

Страница 24: ...lowing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 21 8 W typ White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 5 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Brightness...

Страница 25: ...ortant parameters are luminance contrast resolution black level gamma curve colour and luminance uniformity and colour rendering Products are tested according to rigorous safety standards at impartial laboratories Electric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions when applicable Some of the Environmental features of the TCO Certified f...

Страница 26: ... This product is in conformity with the following standards EN60950 1 2006 Safety requirement of Information Technology Equipment EN55022 2006 Radio Disturbance requirement of Information Technology Equipment EN55024 1998 A1 2001 A2 2003 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 Limits for Harmonic Current Emission EN61000 3 3 1995 A1 2001 A2 2005 Limitation of Volt...

Страница 27: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Страница 28: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Страница 29: ...n durch Röntgenstrahlen festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original...

Страница 30: ...অ䮍 چ Δ㣞 ش 㡬լ٦Ꮑ ڼ 䣈 ࢨ䣈㥣ࡎ伡ַ㦍Δ冉ᙅ ښ 㧺୮䬙㥯䶣ᕴ䶣䣈 گڃ 㢊 ઌ䤤ऄ ऄ億Δ㰒ٌࠡ伲㣞 ࠠچ ڶ 㧺୮儶 ױ ऱ گڃ 㢊凹凝ऱᩈ 劓 گڃ 㢊 Ζ China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request ...

Страница 31: ...tandards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When...

Страница 32: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Страница 33: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Страница 34: ...ine NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer ...

Страница 35: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Страница 36: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Страница 37: ...the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer service representative 9 2 SmartControl Lite FAQs Q1 I change the monitor on a PC to a different one and the SmartControl Lite becomes un us...

Страница 38: ...ty is not covered by standard warranty terms 9 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Displ...

Страница 39: ...K range the panel appears warm with a red white color tone while a 9300K temperature yields cool blue white toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of...

Страница 40: ...ay unchanging static content Warning Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD monitor works best at its native resolution of 1920 x 1080 60 Hz For best display please use this resolution ...

Страница 41: ...ts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M3227E1T ...

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