problem
solution
usb does not
–
you are using an unsuitable usb cable.
connect/function
use the supplied usb cable only.
–
cable connections incorrect / loose.
check that all connections are correct and well
inserted on the psa player and your computer.
–
usb driver not installed.
check that you have installed the usb driver
plug-in provided from the psa installation cd rom.
–
wrong Windows / MacOS version.
your computer must be equipped with
Windows 98/ SE/ Me/ Windows 98 Gold/ 2000 with
SP3 / XP or MacOS 9-X.
–
usb not enabled.
check the BIOS set-up: usb has to be enabled.
unable to upgrade firmware
– you selected/ downloaded the wrong upgrade
file. select / download only the upgrade file for
your specific model.
–
cable connections incorrect / loose.
check that all connections are correct and well
inserted on the psa player and your computer.
"Battery too low. Upgrade
– if you also see this message scrolling on your ps
Refused" appears on my psa
after
FUpgrade
, this means you need to repeat
the upgrade due to insufficient battery power.
always use a fresh battery to perform the
upgrade.
incomplete track download
–
usb connection broken during downloading
.
check the usb connection, delete the file on the
psa via musicmatch and download track again.
no reaction to controls
–
activated
/ malfunction
deactivate .
–
electrostatic discharge.
remove battery and replace after several seconds.
42 helpful tips
