14
Service
9
Service
Malfunctions of the transmitter, caused by contamination or wear, as well as wear parts
(e.g. heating filament) are not covered by warranty.
●
A repair is uneconomical for the unit and therefore not intended in case of damage.
●
Send unit and have it replaced with a new unit.
Sending of units (under warranty)
For a quick and smooth handling of the service process, Pfeiffer Vacuum recommends
the following steps:
Download the forms "Service Request" and "Declaration on Contamination".
1)
Fill out the "Service Request" form and send it by fax or e-mail to your local Pfeiffer
Vacuum service contact.
Include the confirmation on the "Service Request" from Pfeiffer Vacuum with your
shipment.
Fill out the "Declaration on Contamination" and include it in the shipment (required!).
The "Declaration on Contamination" must be completed separately for each device.
If possible, send unit in the original packaging.
In the absence or incompleteness of the "Declaration on Contamination" and/or the use
of unsuitable transport packaging, Pfeiffer Vacuum reserves the right to make a decon-
tamination and/or to send the product back at the shipper’s expense.
Service orders
All service orders are carried out exclusively according to our repair conditions for vacu-
um units and components.
Detailed information, addresses and forms at:
www.pfeiffer-vacuum.com (Service
).
1)
Forms under www.pfeiffer-vacuum.com
