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I have an inconsistent signal.
• Make sure the fence transmitter is at least 1 m from large
metal objects or appliances.
• Make sure all boundary wire turns are gradual with a
minimum 1 m radius.
• Make sure the boundary wire is not running parallel to or
within 3 m of electrical wires, neighbouring containment
systems, telephone wires, television or antenna cables, or
satellite dishes.
• If a neighbouring containment system may be causing an
inconsistent signal, move the boundary wire farther away
from the neighbouring containment system.
The power and loop indicator
lights are off.
• Check that the power adaptor is plugged into the fence
transmitter.
• Check that the power adaptor is plugged into the
outlet properly.
• If the system is plugged into a RCD or GFCI outlet, check to
see if the circuit has been tripped. Reset the RCD or GFCI
circuit if required.
• Verify that the outlet is working properly by plugging in a
known working item such as a radio.
• Try plugging the fence transmitter into another standard
mains power outlet.
• Remove the fuse door on the back of the fence transmitter
and change out the fuse with the spare one located in the
same area.
• If the lights still do not come on, the fence transmitter and/or
power adaptor needs to be replaced. Contact the Customer
Care Centre.
The power light is on, the loop
indicator light is off, and the
fence transmitter loop alarm
is sounding.
• Check the boundary wire connections at the fence
transmitter for proper connection.
• Check for broken or damaged boundary wires at the outside
entry to the house.
• Perform the “System Test” to determine if the fence
transmitter needs to be replaced.
• If the fence transmitter is functioning properly, you have a
break in your boundary wire (see the “Wire Break Location
Test” section).
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in your area before
discarding spent batteries. At the end of the product life, please contact our Customer Care Centre to receive
instructions on proper disposal of the unit. Please do not dispose of the unit in household or municipal waste. For a
listing of Customer Care Centre telephone numbers in your area, visit our website at www.petsafe.com.
Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be
recycled. If you no longer require this equipment, do not place it in the normal municipal waste system. Please return it
to where it was purchased in order that it can be placed in our recycling system. If this is not possible, please contact
the Customer Care Centre for further information. For a listing of Customer Care Centre telephone numbers, visit our
website at www.petsafe.com.
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