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One Year Non-Transferable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser,
and not any other purchaser or subsequent owner, that its product, when subject to normal and proper residential use, will be free from
defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a
person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging.
When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for one year of ownership; after the first
year, a service or upgrade charge will apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole
discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio
Systems product or transfers the property on which the Radio Systems product is installed. This limited warranty excludes accidental
damage due to dog chews, lightning damage or neglect, alteration and misuse. Consumers who purchase products outside of Australia,
New Zealand or from an unauthorized dealer will need to return the product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements or upgrades for change of mind, or for any other reason outside of
these warranty terms.
Claims Procedure:
Any claim made under this warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care
Centre at:
Radio Systems Australia Pty Ltd., PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty
components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return
number, prior to sending the product. Failure to do so may delay in the repair or replacement of the product.
If the product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for a replacement to
be sent in advance of returning the faulty product. A Post Bag will be included with the replacement product for the return of the faulty
product. The product must be returned within 7 days of receiving the replacement. If the product is deemed to be faulty after 30 days from
the date of original purchase, the consumer will be required to return the product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free of charge provided the product is within its
said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come
with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia)
or 0800 543 054 (New Zealand).
