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– Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties
Against Defects, effective January 1, 2012, warranty details of this Product are as follows: Radio
Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject
to normal and proper residential use, will be free from defects in material or workmanship for
a period of three (3) years from the purchase date. An “original retail consumer purchaser” is a
person or entity who originally purchases the Product, or a gift recipient of a new Product that is
unopened and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first three years of ownership; after the first three
years, a service or upgrade charge will apply relative to replacement of the Product with new or
refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the
Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products
outside of Australia, New Zealand, or from an unauthorised dealer will need to return the Product
to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change
of mind, or for any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems
will not repair or replace faulty components. Radio Systems requests the Consumer to contact the
Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the
Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems
will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag
will be included with the replacement Product for the return of the faulty Product. The Product must
be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after
30 days from the date of original purchase, the consumer will be required to return the Product
to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided the Product is within its
said warranty period. This warranty is in addition to other rights and remedies available to you
under the law. Radio Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
