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petsafe.com
Troubleshooting
The receiver collar is not
beeping or correcting.
• Check the battery to make sure it is installed properly.
• Check that both lights are lit on the fence transmitter. If not, perform
the “System Test.”
The receiver collar is beeping,
but the pet is not responding to
the static correction.
• Test the receiver collar with the test light by walking toward
the boundary wire. If the test light flashes, adjust the fit of the
receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or
switch to the longer contact points.
• The contact points must be in contact with pet’s skin.
• Increase the static correction level.
• Repeat the training steps to reinforce training.
• Purchase a stronger receiver collar by contacting the
Customer Care Center.
The receiver collar has to be
held on top of the boundary
wire to activate.
• Replace the battery.
• Adjust the boundary width control knob clockwise to increase the
distance from the boundary wire that the receiver collar activates.
• If using a double loop layout, make sure the boundary wires are
separated at least 5 ft.
• If the receiver collar still has to be held on top of the boundary wire,
perform the “System Test.”
The receiver collar activates
inside the house.
• Turn the boundary width control knob counter clockwise to
decrease the distance from the boundary wire that the receiver
collar activates.
• Make sure the boundary wire is not running within
15 ft. of the house. The signal can transmit through the
walls of your house.
• Make sure the boundary wires are twisted from the boundary to
the fence transmitter.
The receiver LED indicator light
is flashing every 4 to 5 seconds
and I have just installed a
new battery.
• To reset the low battery indicator, remove the battery from the
receiver collar. Discharge all power by holding the correction
level button down until the LED is no longer illuminated. Reinstall
the battery.
I have an inconsistent signal.
• Make sure the fence transmitter is at least 3 ft. from large metal
objects or appliances.
• Make sure all boundary wire turns are gradual.
• Make sure the boundary wire is not running parallel to or within
10 ft. of electrical wires, neighboring containment systems,
telephone wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the boundary wire farther away from the neighboring
containment system.
