RP-15.2 Proximity Card Reader
9. PERCo WARRANTY
PERCo (the Manufacturer) warrants that the
RP-15.2
proximity card reader
complies
with applicable statutory safety requirements, electromagnetic compatibility provided that
the instructions on storage, installation and operation, given in the Assembly & Operation
Manual and shared PERCo readers and controllers operation documentation, are
observed.
The warranty period is
5 (five) years
commencing from the date of sale.
Should there be no date of sale on the warranty card, the warranty period shall commence
from the date of manufacture specified in the Certificate and on the Product label.
In the post-warranty period the replacement parts/components are warranted to be free
from defects in material or workmanship for a period of 3 (three) months from the date of
shipment of the repaired/replaced Product to the Customer.
All claims with regard to quantity, completeness and defects to appearance of the Product
delivered are accepted by the Manufacturer in writing within no more than 5 (five) working
days after the products are received by the Customer. In case of failure to meet the
abovementioned deadline no claims are accepted.
The Warranty does not cover:
products, parts and components with:
external mechanical damages resulting in the Product’s fault;
defects resulting from Customer's improper testing, operation, installation,
maintenance, modification, alteration, or adjustment;
damages due to force majeure circumstances (natural disasters, vandalism
etc.) or defects as a result of external circumstances (power surges, electric
discharge, etc);
fuses, accumulators, galvanic elements and other components, replacement of
which is performed by the Customer in accordance with the Product’s in-line
documentation.
To the maximum extent permitted by the acting law, the Manufacturer does not incur a
liability for any direct or indirect losses of the Customer, including but not limited to loss of
profit or data, losses caused by idle period, missed profit, and etc related to use or
impossibility to use products and software, including possible software errors and failures.
Within the warranty period the products are repaired free of charge at the Manufacturer’s
site. The Manufacturer reserves the right to repair failed product or replace it with an
operational one. Time of repair is specified at the moment the Product is accepted for
repair. Transportation cost to and back from the place of repair shall be borne by the
Customer.
In order to shorten the repair time the Customer must inform the Manufacturer’s Technical
Support Department (the TSD) of the problem with the Product’s operation and/or about
the origin of the fault by submitting a filled-in Technical Support Form by e-mail, fax or via
the Manufacturer’s website or communicate directly a specialist of the TSD.
The Manufacturer reserves the right not to accept the Product for repair from the Customer
who failed to submit the Technical Support Form.
The Manufacturer’s warranty obligations don’t cover attendance by the experts of a
Customer and maintenance of any Product on site.
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