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Frequently asked questions
What if I move house or my meter is changed?
If you move house or if your meter is replaced, you will need
to follow the instructions on page 10 to re- connect your
Energy Monitor to your new meter.
You will also need to reset your Energy Monitor by using a
paperclip to press and hold the reset button for 5 seconds
to tell it to disconnect from your old meter and start
connecting to the new meter.
What is the Energy Monitor wireless range?
The Energy Monitor has a range of approximately 30m
from your meter in typical suburban environments. Range is
dependent on factors such as the type of construction of
your house and any interference from other devices.
The Energy Monitor shows signal strength bars (like your
mobile phone) to indicate the strength of the connection.
In a typical house it should work OK in most rooms.
What is the battery life?
The battery will last approximately 2 months from fully
charged under normal usage. When your battery becomes
flat, simply place it back into the cradle provided and
connect it to the power using the power adapter provided.
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Frequently asked questions
Can I replace the battery?
No, the battery is permanently installed.
What private information does my Energy
Monitor store, and how can I clear it?
Your Energy Monitor stores some information about
your energy use which may be considered private.
This includes your electricity prices (how much you pay for
electricity) and your usage history (how much electricity you
used at different times of day). It stores this information so
that it can calculate the cost of your usage (such as how
much you spent today, this week or this month).
To clear all private information from your Energy Monitor,
use a paperclip to press and hold the reset button for 15
seconds. The Energy Monitor will disconnect from your
meter, reboot and all stored information will be cleared.
You will need to follow the instructions on page 10 to
re-connect your Energy Monitor to your meter, you will
also need to re-enter your electricity prices
How is my solar export / feed in displayed?
If you have solar electricity, your Energy Monitor will show
the net result of your draw from the grid and your feed-in to
the grid in kW, kWh and $ views.
If your net is negative, the Energy Monitor will show
negative numbers.
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