14
MY983 (06-08-20)
TROUBLESHOOTING
If gateway led light is not green (green, slow blink) first try to “power cycle” the gateway (unplug the power cord, wait 15+ seconds,
then re-apply power).
GATEWAY STATUS
INDICATOR (LED COLOR)
DEFINITION
ACTION NEEDED
Green
Power on: gateway connected to servers.
OK - Connection complete and operational
Green, quick blink
Power on: data traffic to servers.
OK - Operating, data is moving between BBU and Server
Green, slow blink
(1-2 blinks per second)
Power on: gateway connected to local router, but not
connected to Internet or servers.
System is online and scanning for destination/server
(add a network switch inline to help define unit).
Red
Power on: gateway has no local connection to router. The
gateway does not "recognize/see" that it is connected to
the router.
Check Ethernet cable connections and/or quality or
cable. Try a different router port. Is the router turned on.
Red, slow blink
(1-2 blinks per second)
Power on: gateway communicating with router, but
router cannot assign Dynamic Host Configuration
Protocol (DHCP) or Domain Name System (DNS) to
gateway.
Router is not permitting the gateway to access the
internet (add a network switch inline to help define unit).
Off
Power off or product fault.
Check power source, verify power adapter is functioning.
Defective gateway.
TROUBLESHOOTING - VWA GATEWAY