© 2016 Pentair Equipment Protection
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E. An RMA # will be issued by our Product Return Department in Anoka, MN at 763-422-2211.
Buyer should have following information available at time of RMA request:
1. Complete Model Number, Serial Number and description of damaged unit being
returned.
2. Original Buyer Purchase Order number and date product was received by Buyer.
3. Quantity to be returned and a brief description of failure for each unit, if different.
4. Contact information of Buyer that must include: name of company, billing and shipping
address, phone, number, fax number, freight carrier and the name and phone number of
a Buyer contact who can elaborate on the claimed defect in detail.
5. Buyer must provide a Repair Purchase Order number for both warranty and out of
warranty repairs. The PO will not exceed 50% of a new unit. Buyer will be notified of
repair charges that exceed approved PO amount.
F. All returns to Pentair Equipment Protection must be securely packed, using original cartons if
possible. All returns must have the RMA number visible on the outside of the carton. Pentair
Equipment Protection is not responsible for material damaged in transit. Any refrigerant-
bearing Goods must be shipped upright for return.
G. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be
shipped prepaid. Shipping costs for all warranty related repairs will be covered by Pentair
Equipment Protection provided the goods are returned using a Pentair Equipment Protection
approved carrier. If after diagnoses the product is determined by Pentair Equipment
Protection not be covered under warranty, Buyer will be responsible for all shipping charges
and will be billed accordingly.
H. Non-warranty repairs are subject to a $105 minimum analysis fee. If approval is not received
within 30 days, material will be scrapped and all shipping expenses and corresponding
analysis fees will be billed to Buyer.
I.
At Buyer’s request, Failure Analysis can be provided by Pentair Equipment Protection for
warrantable goods at no charge. Failure analysis for non-warranty repairs are subject to a
$150 per hour Engineering charge plus any other incurred testing costs.
J. All returned merchandise must be sent to the following address: Pentair Equipment
Protection, 2100 Hoffman Way, Anoka, MN 55303-1745.
K. Credit for accepted returns shall be at the original selling price or the current selling price,
whichever is lower, less the restocking charge indicated as follows:
1. Within 60 days of invoice date - 20% of applicable selling price.
2. Within 61-120 days of invoice date - 30% of applicable selling price.
3. Within 121-180 days of invoice date - 40% of applicable selling price.
4. Beyond 180 days - subject to individual review by Pentair Equipment Protection.
If product being returned for credit requires repair or modification, the cost of any labor or
material necessary to bring product into saleable condition will be deducted from credit.
Buyer may not take credit against returns without prior written Pentair Equipment Protection
approval.
LIMITATION OF LIABILITY
PENTAIR EQUIPMENT PROTECTION WILL NOT BE LIABLE UNDER ANY
CIRCUMSTANCES FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR LABOR COSTS, ARISING
FROM THE SALE, USE OR INSTALLATION OF THE GOODS, FROM THE GOODS BEING
INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, FROM
ANY BREACH OF THIS AGREEMENT OR FROM ANY OTHER CAUSE WHATSOEVER,
WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED
ON CONTRACT, OR ON TORT OR OTHER THEORY OF LIABILITY, AND REGARDLESS OF
ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY PENTAIR
EQUIPMENT PROTECTION CONCERNING THE SALE, USE OR INSTALLATION OF THE
GOODS.
